Chapter Eight: Sustain Hope
1 Our research clearly shows that managers who are dynamic and inspiring are significantly more credible than managers who are not.
2 This example was originally contributed by Pierfrancesco Ronzi. Further information about Shosholoza can be found on www.thesailingchannel.tv/sailtv/videos/shosholoza.htm, viewed August 31, 2010.
3 For a video on the program, see www.teamshosholoza.com/shosholoza_uphi/main.htm?sb=0, viewed June 2, 2010.
4 C. R. Snyder, The Psychology of Hope: You Can Get Here from There (New York: Free Press, 2003). Also see C. R. Snyder, C. Harris, J. R. Anderson, S. A. Holleran, L. M. Irving, S. T. Sigmon, L. Yoshinobu, J. Gibb, C. Langelle, and P. Harney, “The Will and the Ways: Development and Validation ...
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