Chapter Four: Appreciate Constituents
1 J. P. Kotter and J. L. Heskett, Corporate Culture and Performance (New York: Free Press, 1992), p. 143.
2 Learning International, “Profiles in Customer Loyalty: An Industry-by-Industry Examination of Buyer-Seller Relationships” (Stamford, CT: Learning International, 1989).
3 See, for example, B. Z. Posner, “Person-Organization Values Congruence: No Support for Individual Differences as a Moderating Influence,” Human Relations, 1992, 45(2), 351–361; B. Z. Posner, “Another Look at the Impact of Personal and Organizational Values Congruency,” Journal of Business Ethics, 2010, 97(4), 535–541; B. Z. Posner, J. M. Kouzes, and W. H. Schmidt, “Shared Values Make a Difference: An Empirical Test of Corporate Culture,” ...
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