Chapter 1
1. Luftman and Derksen (2014).
2. CIO.com (2014).
3. Gartner (2018a).
Chapter 2
1. Land (1985).
2. Alter (2008).
3. Sebastian et al. (2017).
4. Boyd and Crawford (2012).
5. Cisco (2017).
6. Land (1999).
7. Deloitte.com (2013).
8. Microsoft (2012).
9. Gartner (2018b).
10. Kwon and Zmud (1987).
11. Kwon and Zmud (1987).
12. Cooper and Zmud (1990).
13. DeLone and McLean (1992).
14. Hammer (1990).
15. Software Engineering Institute (2012).
16. Sheetz (2018).
17. IBM.com (2007).
18. IDC (2013).
19. TechInsights Report: Cloud Succeeds. Now What? (2013).
Chapter 3
1. Wadlow (2017).
2. Doug (2004).
3. DeLone and McLean (1992).
4. DeLone ...
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