About the Author

In the era of disruptive technology, the dilemma of why a particular information system encountered unanticipated resistance and never met expectations is still considered an emerging issue. While this context has been intensively studied, we still lack evidence on how this organizational context is affecting the success of information systems from a managerial action perspective. This type of managerial involvement is often neglected to the extent that it becomes a major obstacle to organizational performance.

The objective of Creating a Culture for Information Systems Success is to assist CIOs and IT managers on how to use their managerial actions to create a suitable cultural environment in the organization that leads to a ...

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