Courageous Training

5Pillar #3: Win the Hearts and Minds of the Make-or-Break Partners

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Afew years back we were making a presentation to a group of Human Resources and Development (HRD) professionals at a conference about various issues we have described in this book: the low proportion of training that actually gets used by participants, the root causes of failure for training initiatives, the fact that senior managers and line managers must play a critical role if training is going to produce real business impact, and so forth. We remember vividly a gentleman from a company in Boston vigorously raising his hand and posing this challenge: “I believe everything you have said in your presentation. I think everyone in this room especially knows that we need line ...