Continuous Improvement Strategies

Chapter OneOffice-Level Healthcare Leaders: Who They Are and What They Do

1.1 A Brief Introduction

The healthcare field contains a diverse array of corporations that do everything from producing and selling durable medical equipment (DME) to providing on-the-spot emergency care. Additionally, these companies can range in size from small “mom and pop” operations to large, multiregional or even multinational entities, which employ tens of thousands of people. The same can be said for the leaders who work in this field. They might perform any of a myriad of tasks and possess a varied array of skills. Depending on their job descriptions, these men and women might only supervise a few employees, or they may, at least indirectly, manage thousands ...