CHAPTER 16
Involvement of People in Continual Improvement Process
He knew how to enlist in his service man better than himself
– On the tombstone of Andrew Carnegie
SYNOPSIS
The key elements in the involvement of people are sincerity of purpose, transparency in handling people and empowerment of people. This calls for dismantling the present line of thinking and the way of organising people based on ‘command and control’ and replacing it with a non-hierarchical structure focused on shared vision, sharing of information, leading and coaching. Proper work culture is the key to involve people in continual improvement process (CIP) and it is a critical input for the success of CIP.
Background
Every institution—governmental as well as non-governmental—is ...
Get Continual Improvement Process now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
