SECTION III
INTERPERSONAL SKILLS FOR THE INTERNAL CONSULTANT
As noted in earlier chapters, internal consultants have a particularly complex role in their organizations. Regardless of your area of expertise, living on the boundary line between being an insider and maintaining the neutral perspective of an outsider requires a sophisticated set of interpersonal and leadership skills. In this section, we will identify and explore some of the most useful ones:
- communication skills
- influence skills
- problem-solving skills
- negotiation skills
- facilitation skills
- coaching skills.
In addition, other people-focused skills such as conflict management, project management, and innovation facilitation may become important for specific situations or engagements. ...
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