CHAPTER 5SHAREDOWNERSHIP OF THE PROCESS
We talk about the quality of a product or service. What about the quality of our relationships and the quality of our communications and the quality of our promises to each other?
—Max Dupree
THOM WENT TO MEET with a potential new client, a division of a large software development company. The head of the division, Christine, and two of her direct reports were seeking a consultant to help them become a high-performing team and better leaders of their division. In the previous four years, they had worked with three different consultants. They had been disappointed in the results: In each case, the consultant didn’t deliver what they expected. The first consultant was fairly knowledgeable, but the mountain ...
Get Consulting Mastery now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
