CHAPTER EIGHT
MAKING HEALTH PERSONAL
By Kate Christensen, MD, and Anna-Lisa Silvestre
Chapter Summary
Kaiser Permanente's early development of the electronic health record intersected with separate initiatives for using the Internet and the Web to improve member service and patient care. The convergence of these efforts was to add significant new functionality and value to the EHR by providing an online portal through which members and patients could directly access their medical records and a variety of online health tools and information. This chapter discusses the challenges of that convergence and how the organization and its members are ...
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