Configuring CallManager and Unity: A Step-by-Step Guide

Configuring CallManager and Unity: A Step-by-Step Guide

by David Bateman
Released June 2005
Publisher(s): Cisco Press
ISBN: 9781587051968

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Book description

An indispensable step-by-step configuration guide for IP Telephony professionals 

  • Includes step-by-step configuration instructions for CallManager features and Unity administration tasks

  • Demonstrates how to deploy devices and implement your dial plan

  • Covers Call Admission Control features and class of service

  • Examines different subscriber types and how subscribers are added, imported, and managed

  • Includes step-by-step instructions for call handling and auto attendant configuration

  • Describes how to use Unity and CallManager together to deliver unique features

    • To properly deploy any type of technology, networking professionals must understand not only the technology but also how to configure and integrate it with other solutions. That’s the key to Configuring CallManager and Unity–it focuses on the configuration issues associated with CallManager and Unity® deployments while ensuring that you understand the technologies behind your deployment.

    Configuring CallManager and Unity includes step-by-step guides that system administrators and other networking professionals can use in the field. These step-by-step instructions have been worked out by an author who has both taught and implemented Cisco® solutions in real-world situations, so coverage is comprehensive for both basic and complex implementations. You will find information that will assist in the configuration of CallManager-related tasks, such as device configuration, gateway implementation, and dial-plan creation to name a few. You will also find Unity-related configuration tasks, ranging from the basics, such as holiday and schedule configuration, to more involved tasks, such as Simple Mail Transfer Protocol (SMTP) networking implementation. In addition to covering Unity and CallManager tasks, this book includes a chapter on leveraging the capabilities of both systems to create integrated solutions, such as a MeetMe conference manager.

    Tasks in Configuring CallManager and Unity are organized in the same order you would naturally perform them, and some tasks are cross-referenced with other required tasks for easy reference. You learn not only how to configure CallManager and Unity but also how to create a more feature-rich environment by leveraging CallManager and Unity features. Regardless of your specific needs, you’ll find Configuring CallManager and Unity to be a timesaving tool when performing common or complicated configuration tasks.

      

    This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

    Table of contents

    1. Table of Contents (1/3)
    2. Table of Contents (2/3)
    3. Table of Contents (3/3)
    4. Introduction (1/2)
    5. Introduction (2/2)
    6. Part I: CallManager Configuration
      1. Chapter 1 Cisco CallManager and Unity Overview
        1. Ensuring a Reliable Foundation
        2. CallManager Overview (1/3)
        3. CallManager Overview (2/3)
        4. CallManager Overview (3/3)
        5. Unified Messaging Overview (1/3)
        6. Unified Messaging Overview (2/3)
        7. Unified Messaging Overview (3/3)
        8. Securing CallManager and Unity Environments
        9. Summary
      2. Chapter 2 Preparing CallManager for Deployment
        1. Configuring CallManager for Maximum Performance
        2. Configuring CallManager’s Enterprise Settings (1/3)
        3. Configuring CallManager’s Enterprise Settings (2/3)
        4. Configuring CallManager’s Enterprise Settings (3/3)
        5. Preparing CallManager for Device Registration (1/3)
        6. Preparing CallManager for Device Registration (2/3)
        7. Preparing CallManager for Device Registration (3/3)
        8. Summary
      3. Chapter 3 Deploying Devices
        1. Adding Clients
        2. Adding Gateways (1/5)
        3. Adding Gateways (2/5)
        4. Adding Gateways (3/5)
        5. Adding Gateways (4/5)
        6. Adding Gateways (5/5)
        7. Summary
      4. Chapter 4 Implementing a Dial Plan
        1. Understanding Call Flow
        2. Understanding Route Groups and Route Lists (1/2)
        3. Understanding Route Groups and Route Lists (2/2)
        4. Understanding Patterns (1/2)
        5. Understanding Patterns (2/2)
        6. Advanced Dial Plan Components and Behavior (1/3)
        7. Advanced Dial Plan Components and Behavior (2/3)
        8. Advanced Dial Plan Components and Behavior (3/3)
        9. Summary
      5. Chapter 5 Configuring Class of Service and Call Admission Control
        1. Rights and Restrictions
        2. Implementing Call Admission Control (1/3)
        3. Implementing Call Admission Control (2/3)
        4. Implementing Call Admission Control (3/3)
        5. Special Services Configuration
        6. Summary
      6. Chapter 6 Configuring CallManager Features and Services
        1. Configuring Features
        2. Creating Users
        3. Configuring Advanced Services (1/5)
        4. Configuring Advanced Services (2/5)
        5. Configuring Advanced Services (3/5)
        6. Configuring Advanced Services (4/5)
        7. Configuring Advanced Services (5/5)
        8. Configuring Remote Site Failover (1/2)
        9. Configuring Remote Site Failover (2/2)
        10. Exploring CallManager Serviceability (1/2)
        11. Exploring CallManager Serviceability (2/2)
        12. Summary
    7. Part II: Unity Configuration
      1. Chapter 7 Unity Predeployment Tasks
        1. Accessing and Navigating Unity Administrator
        2. Integration Verification (1/2)
        3. Integration Verification (2/2)
        4. Defining System Configuration (1/4)
        5. Defining System Configuration (2/4)
        6. Defining System Configuration (3/4)
        7. Defining System Configuration (4/4)
        8. Configuring System Access and Policies (1/3)
        9. Configuring System Access and Policies (2/3)
        10. Configuring System Access and Policies (3/3)
        11. Creating and Managing Public Distribution Lists
        12. Summary
      2. Chapter 8 Subscriber Reference
        1. Defining Various Types of Subscribers
        2. Creating Exchange/Domino Subscribers (1/8)
        3. Creating Exchange/Domino Subscribers (2/8)
        4. Creating Exchange/Domino Subscribers (3/8)
        5. Creating Exchange/Domino Subscribers (4/8)
        6. Creating Exchange/Domino Subscribers (5/8)
        7. Creating Exchange/Domino Subscribers (6/8)
        8. Creating Exchange/Domino Subscribers (7/8)
        9. Creating Exchange/Domino Subscribers (8/8)
        10. Managing Subscribers (1/4)
        11. Managing Subscribers (2/4)
        12. Managing Subscribers (3/4)
        13. Managing Subscribers (4/4)
        14. Summary
      3. Chapter 9 Call Management
        1. Understanding Call Flow
        2. Creating Basic Call Routing Systems (1/5)
        3. Creating Basic Call Routing Systems (2/5)
        4. Creating Basic Call Routing Systems (3/5)
        5. Creating Basic Call Routing Systems (4/5)
        6. Creating Basic Call Routing Systems (5/5)
        7. Creating Advanced Call Routing Systems (1/3)
        8. Creating Advanced Call Routing Systems (2/3)
        9. Creating Advanced Call Routing Systems (3/3)
        10. Summary
      4. Chapter 10 Implementing Unity Networking
        1. Unity Networking Overview
        2. Unity Networking Configuration (1/3)
        3. Unity Networking Configuration (2/3)
        4. Unity Networking Configuration (3/3)
        5. Unity to Non-Unity Networking Concepts
        6. Summary
      5. Chapter 11 Exploring Unity Tools
        1. Using Unity Web-Based Tools
        2. Using Advanced Tools (1/4)
        3. Using Advanced Tools (2/4)
        4. Using Advanced Tools (3/4)
        5. Using Advanced Tools (4/4)
        6. Summary
    8. Part III: Leveraging the Power of CallManager and Unity
      1. Chapter 12 Maximizing the Capabilities of Unity and CallManager
        1. Advanced CallManager Features
        2. Advanced Unity Features
        3. Unique Solutions
        4. Summary
    9. Appendix: Additional Reference Resources
      1. Additional References
      2. Interesting Reading
    10. Index
      1. A
      2. B
      3. C
      4. D
      5. E
      6. F
      7. G
      8. H
      9. I
      10. K-L
      11. M
      12. N
      13. O-P
      14. R
      15. S
      16. T
      17. U
      18. V
      19. W

    Product information

    • Title: Configuring CallManager and Unity: A Step-by-Step Guide
    • Author(s): David Bateman
    • Release date: June 2005
    • Publisher(s): Cisco Press
    • ISBN: 9781587051968