CompTIA A+ Certification Study Guide, Eleventh Edition (Exams 220-1101 & 220-1102), 11th Edition

CompTIA A+ Certification Study Guide, Eleventh Edition (Exams 220-1101 & 220-1102), 11th Edition

by Faithe Wempen
Released August 2022
Publisher(s): McGraw-Hill
ISBN: 9781264626304

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Book description

More than 800 practice exam questions—fully updated for the 2022 versions of the exams

With 400 accurate practice questions and hands-on exercises, CompTIA A+ Certification Study Guide, Eleventh Edition (Exams 220-1101 & 220-1102) teaches you what you need to know―and shows you how to prepare―for these challenging exams. This bestselling self-study guide has been fully revised to offer 100% coverage of all current objectives for both exams.

This integrated study system is based on proven methodology. Step-by-step exercises, end-of-chapter self-tests, and special design elements sections reinforce salient points and aid in retention. This up-to-date edition features new or expanded coverage of cloud and virtualization, Windows 10, Linux, mobile devices and operating systems, enhanced security, and advanced software troubleshooting.

  • Online content includes video tutorials, a searchable PDF glossary, and an additional 400 practice questions in the customizable TotalTester exam engine
  • Contains a coupon for 10% off of the exam fee—a $46 value
  • Written by established teacher and experienced author Faithe Wempen

Table of contents

  1. Cover
  2. About the Author
  3. Title Page
  4. Copyright Page
  5. Dedication
  6. Contents at a Glance
  7. Contents
  8. Preface
  9. Acknowledgments
  10. Introduction
  11. Part I Safety and Professionalism
    1. 1 Operational Procedures
      1. Workplace Safety
        1. Extinguishing Fires
        2. Lifting Techniques When Moving Equipment
        3. Exercise 1-1: Research Lifting Guidelines
        4. Avoiding Touch Hazards
        5. Avoiding Electric Shock
        6. Working Safely with Printers
        7. Working Safely with Power Supplies
        8. Working Safely with Display Devices
      2. Protecting Equipment
        1. Safely Transporting Equipment
        2. Protecting Components from Electrostatic Discharge
        3. Exercise 1-2: ESD-Proofing Your Workspace
      3. Environmental Concerns for IT Professionals
        1. Protection from Dust, Debris, and Other Airborne Particles
        2. Providing the Proper Temperature and Humidity
        3. Providing Good Power
        4. Disposing of Computer Waste
        5. Exercise 1-3: Researching Recycling Centers
      4. Certification Summary
      5. Two-Minute Drill
      6. Q&A Self Test
        1. Self Test Answers
    2. 2 Planning and Professionalism
      1. Professionalism and Proper Communication
        1. Professionalism
      2. Dealing with Prohibited Content and Prohibited Activities
        1. Defining Prohibited Content and Behavior
        2. Responding to an Incident
      3. Licensing, Privacy, and Regulations
        1. Licensing, EULAs, and DRM
        2. Regulated Data and Privacy
      4. Documentation Management
        1. General Documentation Best Practices
        2. Types of Documentation
        3. Asset Management
        4. Ticketing Systems
      5. Change Management
        1. Changing Management Objectives
        2. Making Requests for Changes
        3. Describing the Purpose of the Change
        4. Defining the Type and Scope of the Change
        5. Defining the Timetable
        6. Analyzing the Risks and Impact
        7. Formulating a Rollback Plan
        8. Planning the Change
        9. Getting Approval and Implementing the Change
        10. Getting End-User Acceptance
        11. Documenting the Changes
      6. Certification Summary
      7. Two-Minute Drill
      8. Q&A Self Test
        1. Self Test Answers
  12. Part II Operating Systems
    1. 3 Operating System Fundamentals
      1. Introduction to Operating Systems
        1. The Purpose of Operating Systems
        2. Hardware Control
        3. File Management
        4. User Interface
        5. Device Types and Architectures
        6. 32-Bit vs. 64-Bit Operating Systems
        7. End-of-Life (EOL) and Update Considerations
      2. Windows Editions and Updates
        1. Windows Editions
        2. Windows Updates and Builds
        3. Exercise 3-1: Viewing the Windows Version and Edition
      3. Configuring Windows Settings
        1. Identifying Control Panel Applets
        2. Identifying Windows Settings
        3. Exercise 3-2: Locating Windows Settings
      4. An Introduction to macOS
        1. Dock
        2. Finder
        3. System Preferences
        4. Apple Menu
        5. macOS Versions
        6. Running Applications
        7. Using Multiple Desktops
        8. Storing Passwords
        9. Spotlight Searching
        10. Using Gestures
        11. Accessing iCloud
        12. Dual-Booting with Windows
        13. Using Another Computer’s Optical Drive
      5. An Introduction to Linux
      6. Certification Summary
      7. Two-Minute Drill
      8. Q&A Self Test
        1. Self Test Answers
    2. 4 Upgrading, Installing, and Configuring Operating Systems
      1. Considerations for Installing or Upgrading Windows
        1. System Requirements
        2. Application and Hardware Compatibility
        3. Clean Install vs. Upgrade
        4. Upgrade Paths
      2. Upgrading Windows
        1. Pre-Upgrade Tasks
        2. Exercise 4-1: Using Disk Cleanup
        3. Upgrading to a Newer Version of Windows
        4. Upgrading to a Different Edition of the Same Windows Version
      3. Installing Windows
        1. Preparing to Install Windows
        2. Selecting Boot Media and Methods
        3. Attended Installation
        4. Exercise 4-2: Performing an Attended Clean Install of Windows
        5. Unattended Installation
      4. Post-Installation Tasks
        1. Checking for Internet Connectivity
        2. Creating User Accounts
        3. Exercise 4-3: Creating a New User Account with the Settings App
        4. Registering and Activating Windows
        5. Updating Windows
      5. Installing and Upgrading macOS and Linux Operating Systems
        1. Upgrading macOS
        2. File Systems for Linux and macOS
        3. Installing Linux
        4. Exercise 4-4: Installing Ubuntu Linux
      6. Certification Summary
      7. Two-Minute Drill
      8. Q&A Self Test
        1. Self Test Answers
    3. 5 Disk, File, and Application Management
      1. Disk Management
        1. Managing Disks in Windows
        2. Exercise 5-1: Viewing the Disk Storage Type
        3. Exercise 5-2: Creating a New Volume
        4. Managing Disks with DISKPART
        5. Exercise 5-3: Using DISKPART
        6. Managing Disks in macOS
      2. File Systems
        1. General Characteristics of a File System
        2. FAT
        3. NTFS
        4. exFAT
        5. Resilient File System
        6. Mac File Systems
        7. Linux File Systems
      3. File Management
        1. Setting File Explorer Folder Options
        2. File Management at the Windows Command Prompt
        3. Exercise 5-4: Managing Directories and Files at a Command Prompt
        4. Managing Files at the Linux or macOS Command Prompt
        5. Exercise 5-5: Creating a Text File in nano
        6. Exercise 5-6: Managing Files at the Linux Terminal Window
        7. Using the Shutdown Command
      4. Application Management
        1. Application System Requirements and OS Compatibility
        2. Methods of Installation and Deployment
        3. System Permissions for Managing Software
        4. Security Considerations When Installing Applications
        5. Compatibility Issues with Older Applications
        6. Exercise 5-7: Exploring Compatibility Mode Settings
        7. Removing Applications
        8. Repairing Applications
        9. Exercise 5-8: Working with Windows Applications
      5. Certification Summary
      6. Two-Minute Drill
      7. Q&A Self Test
        1. Self Test Answers
    4. 6 Operating System Troubleshooting and Maintenance
      1. Quick Fixes
      2. Windows Troubleshooting Tools
        1. Command Prompt/Terminal
        2. Troubleshooting Helpers
        3. System Information (MSINFO32.EXE)
        4. Registry
        5. Exercise 6-1: Backing Up and Restoring the Registry
        6. Microsoft Management Console
        7. Resource Monitor
        8. Services
        9. Task Manager
        10. Exercise 6-2: Exploring Task Manager
        11. Virtual Memory
        12. Exercise 6-3: Viewing the Virtual Memory Settings
      3. Troubleshooting Windows Startup Problems
        1. Startup Settings Menu
        2. Exercise 6-4: Working in Safe Mode
        3. System Configuration (MSCONFIG)
        4. Exercise 6-5: Exploring Boot Modes with System Configuration
        5. System Restore
        6. Recovery Options
      4. Windows Symptoms and Solutions
        1. OS Instability Problems
        2. USB Controller Resources Warnings
        3. Time Drift
        4. Slow or Sluggish Performance
        5. Startup Error Messages
        6. Troubleshooting Applications
      5. OS Preventive Maintenance
        1. Defragmenting a Hard Disk
        2. Exercise 6-6: Defragmenting a Disk Drive
        3. Updates and Patch Management
      6. Certification Summary
      7. Two-Minute Drill
      8. Q&A Self Test
        1. Self Test Answers
    5. 7 Client-Side Virtualization
      1. Introduction to Virtualization
        1. Purposes of Virtualization
        2. Uses for Virtual Machines
        3. Server-Side Virtualization vs. Client-Side Virtualization
        4. Types of Client-Side Virtualization
      2. Implementing Client-Side Desktop Virtualization
        1. Hypervisors
        2. Planning a Desktop Virtualization Implementation
        3. Installing and Configuring Oracle VirtualBox
        4. Exercise 7-1: Installing Oracle VirtualBox
        5. Exercise 7-2: Creating a Virtual Machine in VirtualBox
        6. Capturing and Releasing the Mouse and Keyboard in a Guest OS
        7. Improving Guest OS Performance
      3. Certification Summary
      4. Two-Minute Drill
      5. Q&A Self Test
        1. Self Test Answers
  13. Part III Computer Hardware
    1. 8 Personal Computer Components: Motherboards and Processors
      1. The Hardware Toolkit
        1. Exercise 8-1: What’s in Your Toolkit?
      2. Motherboard Form Factors and Components
        1. Sizes/Form Factors
        2. Exercise 8-2: Comparing Motherboards
        3. Motherboard Components
      3. CPUs and Their Sockets
        1. The Machine Cycle
        2. CPU Technologies and Characteristics
        3. Cooling Mechanisms
        4. Exercise 8-3: Checking Out Your Cooling System
      4. Configuring a Motherboard
        1. Understanding BIOS and UEFI
        2. A Brief History of the PC System BIOS
        3. Updating the Firmware
        4. Configuring the Firmware
        5. Exercise 8-4: Booting into Firmware Setup
        6. Exercise 8-5: Viewing the Firmware Settings
        7. Resetting the BIOS/UEFI
        8. Motherboard Driver Software
      5. Certification Summary
      6. Two-Minute Drill
      7. Q&A Self Test
        1. Self Test Answers
    2. 9 Personal Computer Components: Memory, Adapters, and Storage
      1. Memory
        1. Capacity: From Bits to Exabytes
        2. Speed: From Hertz to Gigahertz
        3. RAM and ROM
        4. Features and Configurations of RAM Chips and Modules
        5. RAM Compatibility
      2. Expansion Cards and Built-In Adapters
        1. Display Adapter
        2. Sound Cards
        3. Capture Cards
        4. External Port Adapters and Interfaces
        5. Exercise 9-1: Researching USB Connectors
        6. Exercise 9-2: Exploring Your System’s USB Ports
        7. Communication Adapters
        8. Adapters and Converters
        9. Exercise 9-3: Viewing Adapter Cards in Device Manager
      3. Storage Devices and Interfaces
        1. Drive Interfaces
        2. Mass Storage Devices
        3. Exercise 9-4: Identifying Your Storage Devices
      4. Certification Summary
      5. Two-Minute Drill
      6. Q&A Self Test
        1. Self Test Answers
    3. 10 Power Supplies, Display Devices, and Peripherals
      1. Power Supplies
        1. Electrical Terminology
        2. Wattage and Size
        3. Exercise 10-1: Checking Out the Wattage on PCs and Other Devices
        4. Fans
        5. AC Adapters
        6. Power Supply Form Factors and Connectors
        7. Connecting Power to Peripherals
        8. Energy Efficiency
        9. Removing a Power Supply/Installing a Power Supply
        10. Exercise 10-2: Replacing a Power Supply
      2. Display Adapters and Displays
        1. Display Adapters
        2. Display Types
      3. Certification Summary
      4. Two-Minute Drill
      5. Q&A Self Test
        1. Self Test Answers
    4. 11 Installing and Upgrading PC Components
      1. Installing and Upgrading Motherboards and Onboard Components
        1. Replacing a Motherboard
        2. Installing a Motherboard
        3. Exercise 11-1: Removing an Old Motherboard
        4. Exercise 11-2: Properly Handling and Installing a Motherboard
        5. Upgrading a CPU
        6. Exercise 11-3: Removing a PGA Processor from Its Socket
        7. Exercise 11-4: Removing an LGA Processor from Its Socket
        8. Exercise 11-5: Installing a Processor in an Empty LGA Socket
        9. Removing and Installing Cooling Systems
        10. Optimizing a System by Adding RAM
        11. Exercise 11-6: Running a Memory Scanner
        12. Installing and Removing DIMMs
        13. Exercise 11-7: Installing and Removing a DIMM
      2. Installing Adapter Cards
        1. Removing an Adapter Card
        2. Exercise 11-8: Removing an Adapter Card
        3. Installing and Configuring an Adapter Card
        4. Exercise 11-9: Installing an Adapter Card
      3. Installing Storage Devices
        1. Removing an Internal Storage Device
        2. Exercise 11-10: Removing a Drive
        3. Installing Solid-State Storage
        4. Exercise 11-11: Installing an M.2 SSD
        5. Installing Drives on SATA Channels
        6. Exercise 11-12: Installing a SATA Drive
        7. Installing RAID Arrays
        8. Removing and Installing an External Storage Device
      4. Certification Summary
      5. Two-Minute Drill
      6. Q&A Self Test
        1. Self Test Answers
    5. 12 PC Hardware Troubleshooting and Maintenance
      1. Preparing for Troubleshooting
        1. Protecting Systems and Gathering Tools
        2. Troubleshooting Best Practice Methodology
        3. Exercise 12-1: Troubleshooting with Device Manager
        4. Training
      2. Troubleshooting Motherboards, RAM, CPUs, and Power
        1. Procedures
        2. General Symptoms
        3. Troubleshooting Motherboard Problems
        4. Exercise 12-2: Replacing the Motherboard Battery
        5. Troubleshooting RAM Problems
        6. Troubleshooting CPUs
        7. Troubleshooting Power Supplies
        8. Exercise 12-3: Checking a P1 Connector
        9. Cooling Systems
        10. Adapter Cards
      3. Troubleshooting Storage Devices
        1. Tools Required for Working with Drives
        2. Hard Disk Drives
        3. Exercise 12-4: Troubleshooting a Drive Failure
        4. SATA and eSATA Interfaces
        5. RAID Arrays and Controllers
        6. Solid-State Storage Devices
      4. Troubleshooting Displays
        1. Black Screen at Startup
        2. Screen Suddenly Shuts Down
        3. Screen Artifacts
        4. Burn-In
        5. Fuzzy Display on FPD
        6. Flashing or Flickering Screen/Image
        7. Screen Image Is Dim
        8. Incorrect Data Source or Cabling Issues
        9. Dead and Stuck Pixels
        10. Image Distortion or Incorrect Color Display
        11. Projector Issues
      5. Certification Summary
      6. Two-Minute Drill
      7. Q&A Self Test
        1. Self Test Answers
    6. 13 Using and Supporting Printers
      1. Printer Basics
        1. Printer Types and Technologies
        2. Paper-Feeding Technologies
        3. Printer Components
      2. Installing and Configuring Printers
        1. Printer Interfaces
        2. Installing a Printer
        3. Installing a Multifunction Device
        4. Configuring a Printer
        5. Windows Print Processing
        6. Devices and Printers
        7. Sharing and Securing a Printer
        8. Configuring the Scanning Features of a Multifunction Device
        9. Printer Upgrades
        10. Deleting a Printer
      3. Printer Maintenance
        1. Maintenance Tools
        2. Replacing Consumables
        3. Exercise 13-1: Adding Paper to an Upright Friction-Feed Tray
        4. Cleaning a Printer
        5. Replacing Print Heads
        6. Ozone Filters
        7. Maintenance Kits and Page Counts
        8. Calibration
        9. Ensuring a Suitable Environment
      4. Troubleshooting Printers
        1. Paper Feed Problems
        2. Clearing a Paper Jam
        3. Multiple Pending Prints in Queue
        4. Exercise 13-2: Restarting the Print Spooler Service
        5. Print Quality
        6. Grinding or Clicking Noise
        7. Incorrect Paper Size or Orientation
        8. Finishing Issues
      5. Certification Summary
      6. Two-Minute Drill
      7. Q&A Self Test
        1. Self Test Answers
  14. Part IV Laptops and Mobile Devices
    1. 14 Configuring and Using Laptops
      1. Repairing, Upgrading, and Configuring Laptops
        1. What Is a Laptop?
        2. Opening a Laptop Case
        3. Replacing Laptop Components
        4. Exercise 14-1: Installing SODIMM Memory
        5. Exercise 14-2: Replacing a Hard Drive
        6. Exercise 14-3: Replacing a Display Screen
      2. Power Options
        1. Placing a PC in a Low-Power Mode
        2. Configuring Power Management in Windows
        3. Exercise 14-4: Creating a Power Plan
      3. Laptop Connection Methods and Accessories
        1. Connection Methods
        2. Port Replicators and Docking Stations
        3. Laptop Accessories
        4. Touchpad Configuration
        5. Exercise 14-5: Exploring Touchpad Settings
      4. Troubleshooting Laptop Problems
        1. Broken Parts
        2. Liquid Damage
        3. Touchpad and Mouse Troubleshooting
        4. Touch Screen/Digitizer Troubleshooting
        5. Keyboard Troubleshooting
        6. Display Troubleshooting
        7. Sound Troubleshooting
        8. Overheating
        9. Battery Health
      5. Certification Summary
      6. Two-Minute Drill
      7. Q&A Self Test
        1. Self Test Answers
    2. 15 Supporting Mobile Devices
      1. Configuring and Using Mobile Device Connections
        1. Connecting to Wireless Networks
        2. E-mail Configuration
        3. OS Updates
        4. Synchronization
      2. Securing Mobile Devices
        1. Mobile Security Risks
        2. Mobile Security Tools
        3. Recovering After a Device Is Lost or Stolen
      3. Troubleshooting Mobile Device Problems
        1. Hardware Issues
        2. Poor/No Connectivity
        3. Application Issues
        4. OS Fails to Update
        5. Screen Does Not Auto-Rotate
        6. Random Reboots
        7. Closing, Uninstalling, and Reinstalling Mobile Applications
        8. Resetting a Mobile Device
      4. Certification Summary
      5. Two-Minute Drill
      6. Q&A Self Test
        1. Self Test Answers
  15. Part V Networking
    1. 16 Network Basics
      1. Network Classifications
        1. Personal Area Network
        2. Local Area Network
        3. Metropolitan Area Network
        4. Wide Area Network
        5. Storage Area Network
      2. Internet Connection Types
        1. Understanding Bandwidth and Latency
        2. Fiber Internet
        3. Cable Internet
        4. DSL Internet
        5. Satellite Internet
        6. Cellular Internet
        7. Exercise 16-1: Testing Broadband Speeds
      3. Network Software and Protocols
        1. Network Roles
        2. TCP/IP
        3. Network Addressing
        4. Exercise 16-2: Viewing the Physical and IP Addresses of a NIC
        5. Common Ports
      4. Network Hardware
        1. Network Adapters
        2. Transmission Media
        3. Wireless Networking Standards
        4. Devices for Connecting to LANs and the Internet
        5. Exercise 16-3: Identifying Network Hardware
        6. Software-Defined Networking
      5. Certification Summary
      6. Two-Minute Drill
      7. Q&A Self Test
        1. Self Test Answers
    2. 17 Installing a Small Office/Home Office (SOHO) Network
      1. Using Networking Tools
        1. Crimper and Cable Stripper
        2. Punchdown Tool
        3. Toner Probe
        4. Cable Tester
        5. Loopback Plug
        6. Wi-Fi Analyzer
        7. Network Tap
      2. Installing and Configuring SOHO Networks
        1. Installing a Network Adapter
        2. Connecting a Network Adapter to a Switch or Router
        3. Creating a Wi-Fi Network
        4. Securing a Wireless Network
        5. Exercise 17-1: Configuring a WAP or Wireless Router
      3. Configuring a Network on a Windows PC
        1. Connecting to a Hidden Wireless Network
        2. Using a Metered Connection
        3. Using a Static IP Address
        4. Exercise 17-2: Configuring a Static IP Address
        5. Forgetting a Wireless Network
        6. Virtual Private Networking
      4. Certification Summary
      5. Two-Minute Drill
      6. Q&A Self Test
        1. Self Test Answers
    3. 18 Internet, Cloud, and Remote Access
      1. Internet Concepts
        1. How the Internet Is Structured
        2. Internet Service Providers
        3. Domain Names, IP Addresses, and DNS Servers
        4. Internet Services and Protocols
        5. Server Types
        6. Legacy and Embedded Systems
        7. Internet Appliances
      2. Configuring Browser and Internet Settings
        1. Browser Download and Installation
        2. Extensions and Plug-Ins
        3. Password Managers
        4. Secure Connections and Sites
        5. Proxy Servers
        6. Exercise 18-1: Configuring a Proxy Server
        7. Browser Security and Privacy Settings
      3. Cloud Concepts
        1. Characteristics of a Cloud Environment
        2. Cloud Service Models
        3. Deployment Models
        4. Cloud Services and Functions
      4. Remote Access Technologies
        1. Establishing a Remote Desktop Connection in Windows
        2. Exercise 18-2: Allowing Remote Desktop Connections
        3. Exercise 18-3: Establishing a Remote Desktop Connection
        4. Using Third-Party Remote Desktop Tools
        5. Security Considerations for Remote Access
        6. Using Remote Assistance
      5. Certification Summary
      6. Two-Minute Drill
      7. Q&A Self Test
        1. Self Test Answers
    4. 19 Troubleshooting Networks
      1. Troubleshooting Common Network Problems
        1. Opening a Command Prompt or Terminal Window
        2. Command-Line Tools for Network Troubleshooting
        3. Connectivity Problems
        4. Exercise 19-1: Using tracert and pathping
        5. Resolving Slow Network Speed
        6. Troubleshooting DNS Problems
        7. Exercise 19-2: Using nslookup to Troubleshoot DNS
      2. Preventive Maintenance for Networks
        1. Maintaining Equipment
        2. Securing and Protecting Network Cabling
      3. Certification Summary
      4. Two-Minute Drill
      5. Q&A Self Test
        1. Self Test Answers
  16. Part VI Security
    1. 20 Physical Security and User Authentication
      1. Security Threats: An Overview
      2. Securing the Local Physical Environment
        1. Physical Barriers
        2. Security Policies
        3. Securing IoT Devices
        4. Preventing Piggybacking and Tailgating
        5. Using Equipment Locks
        6. Monitoring Access
        7. Preventing Dumpster Diving
        8. Requiring Badges
        9. Detecting Weapons at Key Entry Points
        10. Preventing Unauthorized Physical Access to Information
        11. Using BIOS/UEFI Passwords
        12. Locking a Computer with Windows
      3. Securely Disposing of Data Storage Hardware
        1. Wiping a Storage Device
        2. Physically Destroying a Storage Device
      4. Working with User Accounts
        1. Authentication Factors
        2. Apple IDs and Corporate Accounts
        3. Managing Local User and Group Accounts in Windows
        4. Best Practices to Secure a Workstation
        5. Adjusting User Account Control Settings
        6. Setting Local Security Policies
        7. Exercise 20-1: Using the Local Security Policy Editor
        8. Using Windows Credential Manager
        9. Managing Domain User Accounts
      5. Certification Summary
      6. Two-Minute Drill
      7. Q&A Self Test
        1. Self Test Answers
    2. 21 Protecting and Managing Data
      1. Configuring Windows Clients for Sharing
        1. Public vs. Private Networks
        2. Exercise 21-1: Changing Between Private and Public Settings
        3. Workgroups
        4. Active Directory Domains
      2. Implementing File Sharing and Security
        1. NTFS Permissions
        2. Exercise 21-2: Viewing Folder Permissions in Windows
        3. Applying Share Permissions
        4. Exercise 21-3: Creating a Share and Modifying Share Permissions
        5. Administrative Shares
        6. Connecting to a Shared Folder
        7. Applying NTFS File and Folder Encryption
        8. BitLocker
        9. File Attributes
      3. Backing Up Data
        1. Scheduled vs. Real-Time Backups
        2. Backup Software and Technologies
        3. Backup Storage Locations
        4. Backup Testing
        5. Backup Rotation Schemes
        6. Using Backup Tools in macOS
        7. Using Backup Tools in Linux
        8. Creating System Images
      4. Protecting Storage from Electrical Interruption
        1. Surge Suppressor
        2. Uninterruptible Power Supply
      5. Certification Summary
      6. Two-Minute Drill
      7. Q&A Self Test
        1. Self Test Answers
    3. 22 Defending Against Malware and Social Engineering
      1. Security Threats
        1. Malicious Software Attacks
        2. Malware Vectors
        3. Vulnerabilities and Exploits
        4. Spyware and Adware
        5. Methods for Gaining Access and Obtaining Information
        6. Exercise 22-1: What Is Your Phishing IQ?
      2. Identifying the Symptoms of Malware Infection
        1. Internet Connectivity and Browser Behavior
        2. Operating System Problems
        3. Unexpected E-mail Behavior
        4. Symptoms of Infection on a Mobile Device
      3. Implementing a Defense Against Malware
        1. User Education
        2. User Account Control
        3. System Protection
        4. Software Firewalls
        5. Exercise 22-2: Configuring Windows Defender Firewall
        6. Exercise 22-3: Creating a Firewall Rule
        7. Antivirus and Antimalware Software
        8. Removing Malware
      4. Certification Summary
      5. Two-Minute Drill
      6. Q&A Self Test
        1. Self Test Answers
    4. 23 Scripting
      1. Scripting Fundamentals
        1. Use Cases for Scripting
        2. Scripting-Related Risks and Hazards
      2. Script File Types
      3. Scripting Tools
      4. Data Types
        1. Strings
        2. Integers
      5. Variables
        1. Environment Variables
        2. Script Variables
      6. Common Scripting Elements
        1. Comments
        2. Conditional Execution
        3. Looping
      7. Active Directory User Logon Scripts
    5. A About the Online Content
      1. System Requirements
      2. Your Total Seminars Training Hub Account
        1. Privacy Notice
      3. Single User License Terms and Conditions
      4. TotalTester Online
      5. Other Book Resources
        1. Performance-Based Questions
        2. Video Training from the Author
        3. Glossary
        4. Exam Objective Map
      6. Technical Support
  17. Index

Product information

  • Title: CompTIA A+ Certification Study Guide, Eleventh Edition (Exams 220-1101 & 220-1102), 11th Edition
  • Author(s): Faithe Wempen
  • Release date: August 2022
  • Publisher(s): McGraw-Hill
  • ISBN: 9781264626304