CompTIA A+ 220-901 and 220-902 Cert Guide, Academic Edition, 1/e

CompTIA A+ 220-901 and 220-902 Cert Guide, Academic Edition, 1/e

by Mark Edward Soper, David L. Prowse, Scott Mueller
Released July 2016
Publisher(s): Pearson IT Certification
ISBN: 9780134400709

Read it now on the O’Reilly learning platform with a 10-day free trial.

O’Reilly members get unlimited access to books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial

Book description

CompTIA A+ 220-901 and 220-902 Cert Guide, Academic Editionis a comprehensive guide to the new A+ exams from CompTIA from one of the leading A+ Certification authors. With over 15 years of experience in developing CompTIA A+ Certification content and 30 years of experience in the computer field, Mark teaches you not just what you need to pass the exams, but also what you need to know to apply your knowledge in the real world.

This book is rich with learning and exam preparation features:

  • Hands-on lab exercises

  • Real-world test preparation advice

    • This is the eBook edition of the CCDA 200-310 Official Cert Guide. This eBook does not include the practice exam that comes with the print edition.

    CompTIA A+ 220-901 and 220-902 Cert Guide, Academic Editionis a comprehensive guide to the new A+ exams from CompTIA from one of the leading A+ Certification authors. With over 15 years of experience in developing CompTIA A+ Certification content and 30 years of experience in the computer field, Mark teaches you not just what you need to pass the exams, but also what you need to know to apply your knowledge in the real world.

    This book is rich with learning and exam preparation features:

  • Hands-on lab exercises

  • Real-world test preparation advice

    • This is the eBook edition of the CCDA 200-310 Official Cert Guide. This eBook does not include the practice exam that comes with the print edition.

    Each chapter takes a ground-up approach - starting with the essentials and gradually building to larger, more complex concepts. Regardless of your level of experience, from beginner to expert, this book helps you improve your knowledge and skills. Loaded with informative illustrations, photos and screen captures that help readers follow along, the book also includes access to bonus content including a handy objectives index that maps each test objective to the section of the book in which that objective is covered. This invaluable tool will help readers be certain that they are ready for test day!

    The Academic Edition is ideal for the classroom and self-study that helps you master all the topics on the new A+ 901 and 902 exams, including

  • Motherboards, processors, RAM, and BIOS

  • Power supplies and system cooling

  • I/O, input ports, and devices

  • Video displays and video cards

  • Customized PCs

  • Laptops, mobile and wearable devices

  • Printers

  • Storage devices including SSDs

  • Installing, using, and troubleshooting Windows, Linux, and OS X

  • Virtualization

  • Networking

  • Security

  • Operational procedures and communications methods

    •     

    Table of contents

    1. Title Page
    2. Copyright Page
    3. About the Author
    4. About the Technical Reviewer
    5. Dedication
    6. Acknowledgments
    7. Contents at a Glance
    8. Contents
    9. We Want to Hear from You!
    10. Reader Services
    11. CompTIA
    12. Introduction
      1. Goals and Methods
      2. What’s New?
      3. Who Should Read This Book?
      4. Strategies for Exam Preparation
      5. Companion Website
      6. Pearson IT Certification Practice Test Engine and Questions
      7. Install the Software
        1. Activate and Download the Practice Exam
        2. Activating Other Exams
      8. Premium Edition eBook and Practice Tests
    13. Chapter 1. Technician Essentials and Computer/Device Anatomy 101
      1. Foundation Topics
        1. The Essential Parts of Any Computer or Mobile Device
          1. Front and Rear Views of a Desktop PC
          2. All Around a Laptop Computer
          3. All-in-One Computers
          4. Smartphones and Tablets
          5. Quick Reference to PC and Mobile Components
        2. Hardware, Software, and Firmware
          1. Hardware
          2. Software
          3. Firmware
          4. Why Hardware, Software, and Firmware Are Important to Understand
        3. The CompTIA Six-Step Troubleshooting Theory
        4. Technician Tools and Equipment
          1. Basic Tools and Supplies for Assembly/Disassembly of Computers
          2. System and Electrical Testing Tools
          3. Network Installation and Configuration Tools
          4. Printer Maintenance Tools
          5. Software and Operating Systems
          6. Spare Parts and Equipment to Test
        5. Important Websites
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review Questions
        3. Answers and Explanations to Review Questions
    14. Chapter 2. Configure and Use BIOS/UEFI Tools
      1. Foundation Topics
        1. BIOS/UEFI Configuration
          1. Accessing the BIOS Setup Program
          2. UEFI and Traditional BIOS
          3. BIOS Settings Overview
          4. Automatic Configuration of BIOS/CMOS Settings
          5. Main Menu
          6. Main/Standard Features/Settings
          7. Discovering System Information
          8. Boot Settings and Boot Sequence
          9. Integrated Ports and Peripherals
            1. SATA Configuration
            2. USB Host Adapters and Charging Support
            3. Audio and Ethernet Ports
          10. Power Management
          11. Monitoring
          12. Processor and Memory Configuration
          13. Virtualization Support
          14. Security Features
          15. Exiting BIOS and Saving/Discarding Changes
        2. Flash Upgrade BIOS
          1. Flash BIOS Update
        3. Using BIOS/UEFI Diagnostics
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Complete the Tables and Lists from Memory
        4. Define Key Terms
        5. Complete Hands-On Labs
          1. Lab 2-1: Disable Onboard Audio
          2. Lab 2-2: Check Fan and Voltage Levels
        6. Answer Review Questions
        7. Answers and Explanations to Hands-On Labs
          1. Lab 2-1: Disable Onboard Audio
          2. Lab 2-2: Check Fan and Voltage Levels
        8. Answers and Explanations to Review Questions
    15. Chapter 3. Motherboard Components
      1. Foundation Topics
        1. ATX, ITX, and Smaller Sizes
          1. ATX and microATX
          2. ITX Family
          3. Comparing ATX, MicroATX, and Mini-ITX Motherboards
        2. Expansion Slot Types
          1. PCI Slots
          2. PCI-X Slots
          3. PCIe (PCI Express) Slots
        3. RAM Sockets
        4. CPU Sockets
        5. Chipsets
        6. CMOS Battery
        7. Power Connectors
        8. Fan Connectors
        9. Front and Top Panel Connectors
        10. Bus Speeds
        11. Installing Motherboards
          1. Step-by-Step Motherboard Removal
          2. Preparing the Motherboard for Installation
          3. Step-by-Step Motherboard Installation
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Complete the Tables and Lists from Memory
        4. Define Key Terms
        5. Complete Hands-On Labs
          1. Lab 3-1: Determine Available USB Ports, Locations, and Types
          2. Lab 3-2: Determine Smallest Form Factor Suitable for a New PC
        6. Answer Review Questions
        7. Answers and Explanations to Hands-On Labs
          1. Lab 3-1: Determine Available USB Ports, Locations, and Types
          2. Lab 3-2: Determine Smallest Form Factor Suitable for a New PC
        8. Answers and Explanations to Review Questions
    16. Chapter 4. RAM Types and Features
      1. Foundation Topics
        1. Memory Upgrade Considerations
        2. RAM Types
          1. SRAM
          2. SDRAM
          3. DDR SDRAM
          4. DDR2 SDRAM
          5. DDR3 SDRAM
          6. Parity vs Non-Parity
          7. ECC vs non-ECC Memory
          8. Buffered (Registered) vs Unbuffered
        3. SO-DIMM vs DIMM
        4. RAM Configurations
          1. Single-Channel
          2. Dual-Channel
          3. Triple-Channel
          4. Quad-Channel
        5. Single-Sided vs Double-Sided
        6. RAM Compatibility
        7. Installing Memory
          1. Preparations for Installing DIMM Memory
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Complete the Tables and Lists from Memory
        4. Define Key Terms
        5. Complete Hands-On Lab
          1. Lab 4-1: Select and Install the Correct RAM
        6. Answer Review Questions
        7. Answers and Explanations to Hands-On Labs
          1. Lab 4-1: Select and Install the Correct RAM
        8. Answers and Explanations to Review Questions
    17. Chapter 5. PC Expansion Cards
      1. Foundation Topics
        1. Expansion Card and Slot Overview
        2. Installing Sound Cards
          1. Installing a USB Audio Device
          2. Configuring a Sound Card with Windows
          3. Configuring a Sound Card with OS X
          4. Configuring a Sound Card with Linux
        3. Installing Video Cards
          1. BIOS Configuration
          2. Removing Drivers for an Old Video Card or Onboard Video
          3. Removing the Old Video Card
          4. Video Card Physical Installation
          5. Driver Installation
        4. Installing Network Cards
        5. Installing USB Cards
        6. Installing FireWire Cards
        7. Installing Thunderbolt Cards
        8. Installing Storage Cards
        9. Installing Modem Cards
        10. Installing Wireless/Cellular Cards
        11. Installing TV Tuner Cards
        12. Installing Video Capture Cards
        13. Installing Riser Cards
          1. Speakers
          2. Display Devices
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Define Key Terms
        4. Complete Hands-On Labs
          1. Lab 5-1: Checking a System for Required I/O Ports
          2. Lab 5-2: Checking a System for Required Expansion Slots
        5. Answer Review Questions
        6. Answers and Explanations to Hands-On Labs
          1. Lab 5-1: Checking a System for Required I/O Ports
          2. Lab 5-2: Checking a System for Required Expansion Slots
        7. Answers and Explanations to Review Questions
    18. Chapter 6. Storage Devices
      1. Foundation Topics
        1. Optical Drive Features and Capacities
          1. CD-ROM / CD-RW
          2. DVD Recordable and Rewriteable Standards
          3. Blu-ray (BD)
          4. Drive Speed Ratings
          5. Recording Files to Optical Discs
            1. Creating Optical Discs in Windows
            2. Using Third-Party Optical Disc Mastering Programs for Windows
            3. Using Third-Party Drag-and-Drop File Copying Programs
            4. Burning Discs in OS X
            5. Burning Discs in Linux
        2. Magnetic Hard Disk Drives
          1. Form Factors
          2. Spin Rate
          3. Internal Hard Disk Drive, SSD, and Optical Drive Installation
          4. Installing an eSATA Hard Disk
        3. Flash Drives
          1. Flash Card Reader
        4. Solid State Drives
          1. SSD
          2. Hybrid
          3. eMMC
        5. Hot-Swappable Drives
          1. Safely Ejecting a Drive in Windows
          2. Safely Ejecting a USB Drive in OS X
          3. Safely Ejecting a USB Drive in Linux
        6. RAID Types
          1. Creating an SATA RAID Array
        7. Tape Drive
          1. Tape Drive Capacities
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Complete the Tables and Lists from Memory
        4. Define Key Terms
        5. Complete Hands-On Labs
          1. Lab 6-1: Researching Optical Drives
          2. Lab 6-2: Checking RAID Support and Creating a RAID Array
        6. Answer Review Questions
        7. Answers and Explanations to Hands-On Labs
          1. Lab 6-1: Researching Optical Drives
          2. Lab 6-2: Checking RAID Support and Creating a RAID Array
        8. Answers and Explanations to Review Questions
    19. Chapter 7. CPUs
      1. Foundation Topics
        1. Processor Characteristics
          1. Speeds
            1. Overclocking
          2. Cores
          3. Cache Size/Type
          4. Hyper-Threading (HT Technology)
          5. Virtualization Support
          6. Architecture (32-bit vs. 64-bit)
          7. Integrated GPU
            1. Intel HD Graphics from Clarkdale to Ivy Bridge
            2. Intel HD Graphics for Haswell Processors
            3. Intel HD Graphics for Broadwell Processors
            4. Intel HD Graphics for Skylake Processors
            5. AMD APU Graphics
          8. Execute Disable Bit (EDB)
        2. Socket Types
          1. Intel
            1. Land Grid Array Sockets
            2. Processor Code Names
            3. LGA 775
            4. LGA 1366
            5. LGA 1156
            6. LGA 1155
            7. LGA 1150
            8. LGA 2011
          2. AMD
            1. mPGA Sockets
            2. Socket AM3
            3. Socket AM3+
            4. Socket FM1
            5. Socket FM2
            6. Socket FM2+
        3. Cooling
          1. Heat Sink
          2. Fans
          3. Phase-Change Material/Thermal Paste
          4. Liquid-Based Cooling
          5. Fanless/Passive Heat Sink
        4. CPU Installation
          1. Intel Processors
            1. Intel Processor Removal
            2. Intel Processor Installation
          2. AMD Processors
            1. AMD Processor Removal
            2. AMD Processor Installation
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Complete the Tables and Lists from Memory
        4. Define Key Terms
        5. Complete Hands-On Labs
          1. Lab 7-1: Installed CPUs and Upgrade Options
          2. Lab 7-2: Shopping for a CPU Upgrade
        6. Answer Review Questions
        7. Answers and Explanations for Hands-On Labs
          1. Lab 7-1: Installed CPUs and Upgrade Options
          2. Lab 7-2: Lab 7-2 Shopping for a CPU Upgrade
        8. Answers and Explanations to Review Questions
    20. Chapter 8. Ports and Interfaces
      1. Foundation Topics
        1. Rear Panel Port Clusters
        2. USB
          1. USB 1.1 and 2.0
          2. USB 3.0
          3. USB 3.1
          4. USB Adapters
        3. FireWire (IEEE 1394)
          1. FireWire 400
          2. FireWire 800
        4. SATA and eSATA
          1. SATA Configuration and Cabling
        5. Thunderbolt
        6. Video
          1. VGA
          2. DVI
            1. DVI and Copy Protection
          3. HDMI
          4. DisplayPort
            1. DisplayPort Versions
            2. DisplayPort and Thunderbolt
          5. RCA
          6. S-Video (Mini-DIN 4)
          7. Mini-DIN 6
          8. Component
          9. BNC Coaxial
          10. Video Adapters and Converters
            1. Thunderbolt to DVI
            2. HDMI to VGA
            3. DVI to HDMI
            4. DVI-I to VGA
        7. Audio
          1. Analog
          2. SPDIF (Digital)
        8. PS/2
          1. PS/2 Keyboard Port
          2. PS/2 Mouse Port
          3. PS/2 Combo Port
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Complete the Tables and Lists from Memory
        4. Define Key Terms
        5. Complete Hands-On Labs
          1. Lab 8-1: Evaluating Port Types and Performance
          2. Lab 8-2: Display Connections
        6. Answer Review Questions
        7. Answers and Explanations for Hands-On Labs
          1. Lab 8-1: Evaluating Port Types and Performance
          2. Lab 8-2: Display Connections
        8. Answers and Explanations to Review Questions
    21. Chapter 9. Designing and Building Custom PC Configurations
      1. Foundation Topics
        1. Custom PC Configurations
          1. Graphic / CAD / CAM Design Workstation
          2. Audio/Video Editing Workstation
          3. Virtualization Workstation
          4. Gaming PC
          5. Home Theater PC
          6. Standard Thick Client
          7. Thin Client
          8. Home Server PC
        2. Evaluating Onboard Components
          1. General System Information
          2. Processor Information and Hardware-Assisted Virtualization Readiness
        3. Installing Power Supplies
          1. Power Supply Ratings
          2. Multivoltage Power Supplies
          3. Power Supply Form Factors and Connectors
          4. Removing and Replacing the Power Supply
        4. Installing and Configuring Input, Output, and I/O Devices
          1. Mouse
            1. Pairing a Bluetooth Mouse (Windows)
          2. Keyboard
          3. Scanner
          4. Barcode Reader
          5. Biometric Devices
          6. Game Pads and Joysticks
          7. Digitizer
          8. Motion Sensor
          9. Touch Pads
          10. Smart Card Readers
          11. Digital Cameras
            1. Installing a Digital Camera
          12. Microphone
            1. Installing and Configuring a Microphone
          13. Webcam
            1. Installing and Configuring a Webcam
          14. Camcorder
          15. Speakers
          16. Touch Screen
          17. KVM
          18. Smart TV
          19. Set-Top Box
          20. Installing a MIDI-Enabled Device
        5. Display Types
          1. LCD Display Types
            1. TN vs IPS
            2. Fluorescent vs. LED Backlighting
          2. Plasma
          3. Data Projector
            1. LCD Projectors
            2. DLP Projectors
          4. OLED
        6. Video Display Settings and Features
          1. Resolution
          2. Refresh Rates and Frame Rates
          3. Analog versus Digital Displays
          4. Brightness/Lumens
          5. Privacy and Antiglare Filters
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Define Key Terms
        4. Complete the Tables and Lists from Memory
        5. Complete Hands-On Labs
          1. Lab 9-1: Investigating a Power Supply
          2. Lab 9-2: Adding I/O Devices
        6. Answer Review Questions
        7. Answers and Explanations for Hands-On Labs
          1. Lab 9-1: Investigating a Power Supply
          2. Lab 9-2: Adding I/O Devices
        8. Answers and Explanations to Review Questions
    22. Chapter 10. Using, Maintaining, and Installing Printers and Multifunction Devices
      1. Foundation Topics
        1. Laser Printers
          1. Laser Components
          2. Toner Cartridges
          3. Laser Imaging Process
            1. Step 1: Processing
            2. Step 2: Charging
            3. Step 3: Exposing
            4. Step 4: Developing
            5. Step 5: Transferring
            6. Step 6: Fusing
            7. Step 7: Cleaning
          4. Color Laser Printing Differences
          5. Laser Media Types
          6. Laser Maintenance
            1. Replacing Toner Cartridges
            2. Installing Maintenance Kits
            3. Resetting Paper Counts
            4. Calibration
            5. Cleaning
        2. Inkjet Printers
          1. Inkjet Components
          2. Inkjet Printing Process
          3. Inkjet Media Types
          4. Inkjet Maintenance
            1. Replacing Ink Cartridges
            2. Calibration
            3. Nozzle Check and Head Cleaning
        3. Thermal Printers
          1. Thermal Feed Assembly and Heating Element
          2. Thermal Printer Ribbons
          3. Thermal Print Process
          4. Thermal Paper and Media
          5. Thermal Maintenance
            1. Cleaning Heating Elements
            2. Removing Debris
        4. Impact Printers
          1. Impact Components and Print Process
          2. Impact Dot-Matrix Print Heads
          3. Impact Printer Ribbons
          4. Impact Printer Paper Types
          5. Impact Printer Maintenance
            1. Replacing the Ribbon
            2. Replacing the Print Head
            3. Replacing Paper
        5. Virtual Printers
          1. Print to File
          2. Print to PDF or XPS
            1. Print to PDF or XPS in Windows
            2. Print to PDF in OS X
            3. Print to PDF in Linux
          3. Print to Image
            1. Print to Image for Windows
            2. Print to Image for OS X
            3. Ghostscript (Linux, OS X, and Windows)
        6. Installing Your Printer or Multifunction Device
          1. Printer/Multifunction Device Installation for Windows
            1. Using Add Printer (Windows 7/8/8.1)
            2. Installing a Printer with a Vendor-Supplied Driver
          2. Printer/Multifunction Device Installation for OS X
          3. Printer/Multifunction Device Installation for Linux
          4. Printer/Multifunction Device Installation for iOS and Android
        7. Configuring Your Printer or Multifunction Device
          1. Configuring Printer Settings in Windows
          2. Configuring Printer Settings in OS X
          3. Configuring Printer Settings in Linux
          4. Configuring Printer Settings in iOS and Android
        8. Device Sharing Options
          1. Integrated Ethernet Print/Multifunction Device Sharing
          2. Adding Ethernet Print/Multifunction Device Sharing
        9. Wireless Device Sharing Options
          1. Bluetooth
          2. 802.11(a,b,g,n,ac)
          3. Infrastructure vs. Ad Hoc
            1. Ad-Hoc Wireless Network Support in Windows
            2. Ad-Hoc Wireless Network Support in OS X
            3. Ad Hoc Wireless Networking Support in Linux
            4. Wireless Hosted Networking
        10. Cloud and Remote Printing
          1. Using Public and Shared Devices
          2. Using Apps
        11. Configuring Your Operating System to Share a Printer or Device
          1. Windows Print Sharing
          2. TCP/IP
          3. Bonjour
          4. AirPrint
        12. Maintaining Data Privacy
          1. Using User Authentication
          2. Using Hard Drive Caching
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Complete the Tables and Lists from Memory
        4. Define Key Terms
        5. Complete Hands-On Labs
          1. Lab 10-1: Printer Maintenance
          2. Lab 10-2: Printer Properties and Sharing
        6. Answer Review Questions
        7. Answers and Explanations for Hands-On Labs
          1. Lab 10-1: Printer Maintenance
          2. Lab 10-2: Printer Properties and Sharing
        8. Answers and Explanations to Review Questions
    23. Chapter 11. Networking
      1. Foundation Topics
        1. Network Cable and Connector Types and Characteristics
          1. Fiber
          2. Twisted-Pair
            1. TP Cable Grades
            2. Shielded Twisted-Pair (STP) versus Unshielded Twisted-Pair (UTP)
            3. T568B (EIA-568B) and T568A (EIA-568A) Standards
            4. RJ-45 Versus RJ-11
          3. Coaxial
            1. Legacy 10Mbps Ethernet Coaxial Cable Standards
            2. RG-59 and RG-6 Coaxial Cable
          4. Plenum and PVC
        2. TCP/IP
          1. IPv4
            1. Class A, B, and C IP Address Ranges
            2. Using Subnetting
            3. Using CIDR
            4. Public and Private IP Addresses
            5. APIPA IP Addresses
          2. IPv6
            1. IPv6 Addressing
            2. IPv6 Address Types
            3. Viewing IP Address Information
          3. Dynamic versus Static IP Addresses
            1. Client-Side DHCP Settings
            2. TCP/IP Alternate Configuration
            3. Client-Side IP and DNS Addresses
            4. Client-Side DNS Configuration
            5. TCP/IP User-Configured Advanced Settings
            6. Gateway
        3. TCP and UDP Ports, Protocols, and Purposes
          1. FTP
          2. SSH
          3. Telnet
          4. SMTP
          5. DNS
          6. HTTP/HTTPS
          7. POP3
          8. IMAP
          9. SMB/CIFS
          10. AFP
          11. Remote Desktop Protocol
          12. SSL
          13. TLS
          14. HTML
          15. DHCP
          16. SNMP
          17. LDAP
        4. WiFi (Wi-Fi) Network and Encryption Standards
          1. Wi-Fi Standards
            1. Understanding MIMO
          2. Wi-Fi Encryption Types
            1. WEP (Wired Equivalent Privacy)
            2. WPA (Wi-Fi Protected Access)
            3. WPA2 (Wi-Fi Protected Access 2)
            4. WPS (Wi-Fi Protected Setup)
        5. Configure SOHO Wired or Wireless Router
          1. Channels
          2. NAT
          3. Port Forwarding, Port Triggering, and DNAT
          4. DMZ
          5. DHCP
          6. Basic QoS
          7. UPnP
          8. Firmware
        6. Internet Connection Types
          1. Cable
          2. DSL
          3. Dial-up
            1. Modem Technologies and Types
            2. Requirements for a Dial-Up Internet Connection
            3. Creating a Dial-Up Connection
          4. Fiber
          5. Satellite
          6. ISDN
            1. ISDN Hardware
            2. Setting Up an ISDN Connection
          7. Line of Sight Wireless
        7. Network Types
          1. LAN
          2. WAN
          3. MAN
          4. PAN
        8. Network Architecture Devices
          1. Hub
          2. Switch
          3. Router
          4. Wireless Access Point
          5. Bridge
          6. Modem
          7. Firewall
          8. Patch Panel
          9. Repeaters/Extenders
          10. Power Over Ethernet
        9. Using Networking Tools
          1. Cutting Tool
          2. Cable Stripper
          3. Crimper
          4. Punchdown Tool
          5. Multimeter
          6. Tone Generator and Probe
          7. Cable Tester
          8. Loopback Plug
          9. Wi-Fi Analyzer
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Complete the Tables and Lists from Memory
        4. Define Key Terms
        5. Complete Hands-On Labs
          1. Lab 11-1: Exploring Wired and Wireless Network Hardware
          2. Lab 11-2: Exploring TCP/IP and Wi-Fi Configuration
        6. Answer Review Questions
        7. Answers and Explanations for Hands-On Labs
          1. Lab 11-1: Exploring Wired and Wireless Network Hardware
          2. Lab 11-2: Exploring TCP/IP and Wi-Fi Configuration
        8. Answers and Explanations to Review Questions
    24. Chapter 12. Mobile Devices
      1. Foundation Topics
        1. Install and Configure Laptop Hardware and Components
          1. ExpressCard
          2. SODIMM Memory
          3. Flash Memory
          4. Ports and Adapters
        2. Replace Laptop Components
          1. Battery
          2. Keyboard
          3. Storage (HDD) and Optical Drives
          4. Memory
          5. Smart Card Reader
          6. Wireless Card
          7. Screen
          8. DC Jack
          9. Touchpad
          10. Plastics/Frames
          11. Speaker
          12. System Board
          13. CPU and Heat Sink
        3. Laptop Display Components
          1. LCD
            1. Fluorescent versus LED Backlighting
            2. IPS versus TN Panels
          2. OLED
          3. Wi-Fi Antenna Connector/Placement
          4. Webcam
          5. Microphone
          6. Inverter
          7. Digitizer
        4. Using Laptop Features
          1. Special Function Keys
          2. Docking Station
          3. Laptop and Cable Locks
          4. Rotating/Removable Screens
        5. Characteristics of Other Mobile Devices
          1. Tablets
          2. Smartphones
          3. Wearable Technology Devices
          4. Phablets
          5. E-Readers
          6. Smart Camera
          7. GPS
        6. Accessories and Ports Used by Other Mobile Devices
          1. NFC
          2. Proprietary Vendor-Specific Ports (Communication/Power)
          3. Lightning for Apple iOS
          4. MicroUSB/MiniUSB for Android, Windows
          5. Bluetooth
          6. IR
          7. Hotspot/Tethering
          8. Headsets
          9. Speakers
          10. Game Pads
          11. Tablet/Smartphone Docking Stations
          12. Extra Battery Packs/Battery Chargers
          13. Protective Covers/Waterproofing
          14. Credit Card Readers
          15. Memory/MicroSD
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Memory Table
        4. Define Key Terms
        5. Complete Hands-On Labs
          1. Lab 12-1: Laptop Features and Upgrade Options
          2. Lab 12-2: Mobile Device Features
        6. Answer Review Questions
        7. Answers and Explanations to Hands-On Labs
          1. Lab 12-1: Laptop Features and Upgrade Options
          2. Lab 12-2: Mobile Device Features
        8. Answers and Explanations to Review Questions
    25. Chapter 13. Hardware and Network Troubleshooting
      1. Foundation Topics
        1. Troubleshooting Motherboard, RAM, CPU, and Power Issues
          1. Unexpected Shutdowns
          2. System Lockups
          3. POST Code Beeps
            1. POST Error Messages
          4. Blank Screen on Bootup
          5. BIOS Time and Settings Resets
          6. Attempts to Boot to Incorrect Device
          7. Continuous Reboots
          8. No Power
            1. Power Supply Failure
            2. Incorrect Front Panel Wiring Connections to the Motherboard
            3. Loose or Missing Power Leads from Power Supply
            4. Surge Suppressor or UPS Failure
          9. Overheating
            1. Overloading
            2. Fan Failure
            3. Inadequate Airflow Outside the System
            4. Inadequate Airflow Inside the System
            5. Dirt and Dust
            6. Installing/Replacing Case Fans
          10. Loud Noise
          11. Intermittent Device Failure
          12. Fans Spin—No Power to Other Devices
          13. Indicator Lights
          14. Smoke or Burning Smells
          15. Step-by-Step Power Supply Troubleshooting
          16. Distended Capacitors
          17. Proprietary Crash Screens (BSOD/Pin wheel)
        2. Recommended Tools
          1. Multimeter
          2. Power Supply Tester
          3. Loopback Plugs
          4. POST Card and POST Hex Codes
        3. Troubleshooting Hard Drives and RAID Arrays
          1. Read/Write Failure
          2. Slow Performance
          3. Loud Clicking Noise
          4. Failure to Boot
          5. Drive Not Recognized
          6. OS Not Found
          7. RAID Not Found
          8. RAID Stops Working
          9. Proprietary Crash Screens (BSOD/PinWheel)
          10. S.M.A.R.T. Errors
            1. When Should You Check SMART Attributes?
          11. Recommended Hardware and Software Tools
            1. Screwdriver
            2. Drive Enclosures
            3. Windows-Based Disk Tools
            4. Recycle Bin
          12. Defragmentation
          13. CHKDSK (Error-Checking)
            1. Using Hard Disk Diagnostics
            2. Using Data Recovery Software
        4. Troubleshooting Video, Projector, and Display Issues
          1. VGA Mode
          2. No Image on Screen
            1. Laptop/Tablet/Convertible 2-1
            2. Desktop Computer
            3. Projector
          3. Overheat Shutdown
          4. Dead Pixels
          5. Artifacts
          6. Incorrect Color Patterns
          7. Dim Image
          8. Flickering Image
          9. Distorted Image
          10. Distorted Geometry
          11. Burn-In
            1. LCD Displays
            2. Plasma Displays
          12. Oversized Images and Icons
        5. Network Troubleshooting
          1. No Connectivity
          2. APIPA/Link-Local Address
          3. Limited Connectivity/Local Connectivity
          4. Local Connectivity
          5. Intermittent Connectivity
          6. IP Conflict
          7. Slow Transfer Speeds
          8. Low RF Signal
          9. SSID Not Found
          10. Quick Reference to Network Hardware Tools
        6. Overview of Network Command-Line Tools
          1. PING
          2. IPCONFIG
          3. IFCONFIG
          4. TRACERT
          5. NETSTAT
          6. NBTSTAT
          7. NET
          8. NETDOM
          9. NSLOOKUP
        7. Mobile Device Troubleshooting
          1. No Display
          2. Dim Display
          3. Flickering Display
          4. Sticking Keys
          5. Intermittent Wireless
          6. Battery Not Charging
          7. Ghost Cursor/Pointer Drift
          8. No Power
          9. Num Lock Indicator Lights
          10. No Wireless Connectivity
          11. No Bluetooth Connectivity
          12. Cannot Display to External Monitor
          13. Touchscreen Non-Responsive
          14. Apps Not Loading
          15. Slow Performance
          16. Unable to Decrypt Email
          17. Extremely Short Battery Life
          18. Overheating
          19. Frozen System
          20. No Sound from Speakers
          21. GPS Not Functioning
          22. Swollen Battery
        8. Mobile Device Disassembly Process
          1. Document and Label Cable and Screw Locations
          2. Organize Parts
          3. Refer to Manufacturer Resources
          4. Use Appropriate Hand Tools
        9. Printer Troubleshooting
          1. Streaks
            1. Laser Printer
            2. Inkjet Printer
            3. Thermal Printers
            4. Impact Printers
          2. Faded Prints
            1. Laser Printers
            2. Inkjet Printers
            3. Thermal Printers
            4. Impact Printers
          3. Ghost Images
          4. Toner Not Fused to the Paper
          5. Creased Paper
          6. Paper Not Feeding
          7. Paper Jam
            1. Paper Path Issues
            2. Paper Loading, Paper Type, and Media Thickness Issues
            3. Media Caught Inside the Printer
          8. No Connectivity
          9. Garbled Characters on Paper
          10. Vertical Lines on Page
          11. Backed-Up Print Queue
            1. Releasing a Print Queue
            2. Clearing Select Print Jobs or All Print Jobs in a Queue
          12. Low-Memory Errors
          13. Access Denied
          14. Printer Will Not Print
          15. Color Prints in Wrong Print Color
          16. Unable to Install Printer
          17. Error Codes
          18. Printing Blank Pages
          19. No Image on Printer Display
          20. Using Printer Troubleshooting Tools
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Complete the Tables and Lists from Memory
        4. Define Key Terms
        5. Complete Hands-on Labs
          1. Lab 13-1: Beep Codes, Fans, Multimeter, and Hard Disk Testing
          2. Lab 13-2: Network, Mobile Device, and Printer Troubleshooting
        6. Answer Review Questions
        7. Answers and Explanations to Hands-On Labs
          1. Lab 13-1: Beep Codes, Fans, Multimeter, and Hard Disk Testing
          2. Lab 13-2: Network, Mobile Device, and Printer Troubleshooting
        8. Answers and Explanations to Review Questions
    26. Chapter 14. Windows Operating Systems Features and Installation
      1. Foundation Topics
        1. Differences Between Windows Versions
          1. Windows Vista, Windows 7, and Windows 8/8.1 Features Compared
          2. Windows Desktop (Aero, Aero Glass, Sidebar, Gadgets, Start Screen, Start Menu)
          3. Control Panel Views
          4. Shadow Copy
          5. Compatibility Mode
            1. Starting Program Compatibility Wizard in Windows 8/8.1
            2. Starting Program Compatibility Wizard in Windows 7
            3. Using Program Compatibility Wizard in Windows 7/8/8.1
            4. Program Compatibility Wizard in Windows Vista
          6. Virtual XP Mode
          7. Administrative Tools
          8. Modern UI
          9. Side-by-Side Apps
          10. Pinning Programs to the Taskbar
          11. OneDrive Cloud Storage
          12. Windows Store
          13. Multi-monitor Task Bars
          14. Charms
          15. Live Sign In
          16. Action Center
          17. File Structure and Paths
            1. Libraries
            2. 32-Bit Versus 64-Bit File Structure and Paths
          18. Windows Upgrade Paths
        2. Boot Methods
        3. Installation Types
          1. Upgrade Installation
          2. Clean Install
          3. Multiboot Installation
          4. Repair Installation
          5. Unattended Installation
          6. Remote Network Installation
          7. Image Deployment
        4. Partitioning Methods
          1. Partitioning Overview
            1. MBR Versus GPT Partition Types
            2. Disk Preparation Using MBR
            3. Partitioning Using GPT
            4. Dynamic and Basic Disks
            5. Creating Partitions During Windows Vista/7/8/8.1/10 Installation
        5. Windows File Systems
          1. FAT32
            1. exFAT (FAT64)
            2. NTFS
            3. Converting a Drive’s File System with CONVERT.EXT
            4. Quick Formatting versus Full Formatting
        6. Configuring Windows During/After Installation
          1. Loading Alternative Drivers
          2. Workgroup vs Domain Setup
          3. Time/Date/Language/Region Settings
          4. Installing Drivers, Software, Updates
          5. Using Windows Update and Microsoft Update
          6. Installing Service Packs Manually
        7. Using the Factory Recovery Partition
        8. Refresh and Reset (Windows 8/8.1/10)
        9. Characteristics of a Properly Formatted Boot Drive
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Define Key Terms
        4. Complete the Tables and Lists from Memory
        5. Complete Hands-On Lab
          1. Lab 14-1: Using Windows Features
        6. Answer Review Questions
        7. Answers and Explanations to Hands-On Labs
          1. Using Windows Features
        8. Answers and Explanations to Review Questions
    27. Chapter 15. Managing Microsoft Windows
      1. Foundation Topics
        1. Command-Line Tools
          1. Commands Available with Standard Privileges vs. Administrative Privileges
          2. Starting a Command Prompt Session with CMD.EXE
          3. Using Wildcards to Specify a Range of Files
          4. TASKKILL
          5. BOOTREC
          6. SHUTDOWN
          7. TASKLIST
          8. MKDIR, CHDIR, and RMDIR (MD, CD, and RD)
          9. DEL
          10. FORMAT
            1. Using FORMAT with USB Flash and Removable-Media Drives
            2. Formatting Drives with Windows Explorer and File Explorer
            3. Using FORMAT from the Command Prompt
          11. COPY
          12. XCOPY
          13. ROBOCOPY
          14. Diskpart
          15. SFC
          16. CHKDSK
          17. GPUPDATE
          18. GPRESULT
          19. DIR
          20. EXIT
          21. HELP
          22. EXPAND
          23. Command /?
        2. Microsoft Administrative Tools
          1. Computer Management (MMC)
          2. Using Device Manager
          3. Performance Monitor
          4. Services (Services.msc)
          5. Task Scheduler
            1. Create a Task in Windows
          6. Print Management
          7. Component Services
          8. Data Sources (ODBC)
          9. Local Security Policy
          10. Windows Memory Diagnostics
        3. Task Manager
        4. MSCONFIG
        5. Disk Management
          1. Drive Status
          2. Initializing a Disk
          3. Creating a New Simple Volume
          4. Extending Partitions
          5. Shrink Partitions
          6. Splitting Partitions
          7. Mounting a Drive
          8. Assigning/Changing Drive Letters
          9. Adding Arrays
        6. Storage Spaces
        7. Windows Upgrade Tools
          1. Windows Easy Transfer (WET)
          2. User State Migration Tool (USMT)
        8. System Utilities
          1. Using REGEDIT
            1. Making Changes to the Registry by Importing a Text File
            2. Backing Up the Registry Before Editing
          2. COMMAND
          3. MSTSC (Remote Desktop Connection)
            1. Compatibility with MSTSC Connections
            2. Configuring Remote Settings on the Host Computer
            3. Starting MSTSC and Connecting to a Remote Computer
          4. NOTEPAD
          5. EXPLORER
            1. Windows Explorer (Windows Vista/7)
            2. File Explorer (Windows 8/8.1/10)
            3. Displaying Drives, Files, and Folders
            4. Libraries (Windows 7/8/8.1/10)
          6. MSINFO32 (System Information)
          7. DXDIAG (DirectX Diagnostics)
          8. System Restore
            1. Creating a Restore Point
            2. Restoring Your System to an Earlier Condition
            3. Configuring System Restore Options
            4. What to Try Before Using System Restore
          9. Windows Update
        9. Control Panel Utilities
          1. Starting Control Panel
          2. Category and Icon Views
          3. Shortcuts to Control Panel Functions
          4. Display/Display Settings
          5. Folder Options
          6. System
            1. Performance (Virtual Memory) Settings
          7. Power Options
            1. Hibernate
            2. Sleep/Suspend/Standby
            3. Power Plans
          8. Programs and Features
          9. HomeGroup (Windows 7/8/8.1/10)
          10. Devices and Printers
          11. Sound
          12. Troubleshooting
          13. Internet Options
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Define Key Terms
        4. Complete the Tables and Lists from Memory
        5. Complete Hands-On Labs
          1. Lab 15-1: Determining System Components
          2. Lab 15-2: Checking Power and Display Settings
        6. Answer Review Questions
        7. Answers and Explanations to Hands-On Labs
          1. Lab 15-1: Determining System Components
          2. Lab 15-2: Checking Power and Display Settings
        8. Answers and Explanations to Review Questions
    28. Chapter 16. Networking Microsoft Windows
      1. Foundation Topics
        1. Homegroup vs. Workgroup
          1. Workgroup Networking
            1. Creating a Workgroup
          2. HomeGroup Networking
            1. Creating a Homegroup
        2. Domain Setup
        3. Network Shares
          1. Sharing a Folder
          2. Joining a Homegroup and Custom File Sharing
          3. Mapped Drive Letters
        4. Administrative Shares
        5. Printer Sharing versus Network Printer Mapping
        6. Establish Networking Connections
          1. VPN Connections
          2. Dial-Up Connections
          3. Wireless Connections
          4. Wired Connections
          5. WWAN (Cellular) Connections
        7. Proxy Settings
        8. Remote Desktop Connection and Remote Assistance
        9. Home vs. Work vs. Public Network Settings
          1. Windows 7 Network Locations
          2. Windows 8/8.1 Network Locations
        10. Firewall Settings
          1. Enabling/Disabling Windows Firewall
          2. Exceptions
          3. Configuration
        11. Configuring an Alternative IP Address in Windows
        12. Network Card Properties
          1. QoS (Quality of Service)
          2. Half Duplex/Full Duplex/Auto
          3. Speed
          4. Wake-on-LAN
          5. BIOS (on-board NIC)
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Define Key Terms
        4. Complete Hands-On Lab
          1. Lab 16-1: Windows Networking Tasks
        5. Answer Review Questions
        6. Answers and Explanations to Hands-On Labs
          1. Lab 16-1: Windows Networking Tasks
        7. Answers and Explanations to Review Questions
    29. Chapter 17. Operational Procedures
      1. Foundation Topics
        1. Using Appropriate Safety Procedures
          1. Equipment Grounding
          2. Component Handling and Storage
            1. Antistatic Bags
            2. ESD Straps
            3. ESD Mats
            4. Self-Grounding
          3. Toxic Waste Handling
            1. Recycling Batteries
            2. Toner
            3. CRT Displays
          4. Personal Safety
            1. Disconnect Power First
            2. Remove Jewelry
            3. Lifting Techniques
            4. Weight Limitations
            5. Electrical Fire Safety
            6. Cable Management
            7. Safety Goggles
            8. Air Filter Mask
          5. Compliance with Local Government Regulations
        2. Applying Environmental Controls
          1. Material Safety Data Sheet (MSDS)
          2. Temperature, Humidity, and Air
          3. Power Surges, Brownouts, and Blackouts
            1. Power Surges and Surge Suppressors
            2. Blackouts, Brownouts, and Battery Backup Units
        3. Addressing Prohibited Content or Activity
          1. Incident Response
            1. First Response
          2. Documentation
          3. Chain of Custody
        4. Licensing/DRM/EULA
          1. DRM
          2. EULA
          3. Understanding Open Source and Commercial Licenses
          4. Personal versus Enterprise Licenses
        5. Personally Identifiable Information
        6. Following Corporate End-User Policies and Security Best Practices
        7. Communication Methods and Professionalism
          1. Use Proper Language
          2. Maintain a Positive Attitude/Project Confidence
          3. Actively Listen to the Customer
          4. Be Culturally Sensitive
          5. Be Punctual
          6. Avoid Distractions
          7. Dealing with Difficult Customers or Situations
          8. Setting and Meeting Expectations/Timeline and Communicating with the Customer
          9. Dealing Appropriately with Customers’ Confidential and Private Materials
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Complete the Tables and Lists from Memory
        4. Define Key Terms
        5. Complete Hands-On Labs
          1. Lab 17-1: Safety and Environmental Policies and Procedures
          2. Lab 17-2: Prohibited Content, Licensing, Removing Personally Identifiable Content, and Professional Behavior
        6. Answer Review Questions
        7. Answers and Explanations to Hands-On Labs
          1. Lab 17-1: Safety and Environmental Policies and Procedures
          2. Lab 17-2: Prohibited Content, Licensing, Removing Personally Identifiable Content, and Professional Behavior
        8. Answers and Explanations to Review Questions
    30. Chapter 18. OS X and Linux
      1. Foundation Topics
        1. Best Practices
          1. Scheduled Backups
          2. Scheduled Disk Maintenance
          3. System Updates/App Store
          4. Patch Management
          5. Driver/Firmware Updates
          6. Antivirus/Antimalware Updates
        2. Tools
          1. Backup/Time Machine
            1. Configuring Time Machine
            2. Using Disk Utility in OS X
            3. Configuring a Backup App in Linux
          2. Restore/Snapshot
          3. Image Recovery
          4. Disk Maintenance Utilities
          5. Shell/Terminal
          6. Screen Sharing
          7. Force Quit
            1. Force Quit in OS X
            2. Force Quit in OS X or Linux Terminal
        3. Features
          1. Multiple Desktops/Mission Control
          2. Spotlight
          3. iCloud
          4. Keychain
          5. Gestures
          6. Finder
          7. Remote Disc
          8. Dock
          9. Boot Camp
        4. Basic Linux Commands
          1. ls
          2. grep
          3. cd
          4. shutdown
          5. pwd vs. passwd
          6. mv
          7. cp
          8. rm
          9. chmod
          10. chown
          11. iwconfig/ifconfig
          12. ps
          13. su/sudo
          14. apt-get
          15. vi
          16. dd
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Complete the Tables and Lists from Memory
        4. Define Key Terms
        5. Complete Hands-On Lab
          1. Lab 18-1: OS X and Linux Commands
        6. Answer Review Questions
        7. Answers and Explanations to Hands-On Lab
          1. Lab 18-1: OS X and Linux Commands
        8. Answers and Explanations to Review Questions
    31. Chapter 19. Virtualization, Cloud Computing, and Network Services
      1. Foundation Topics
        1. Client-Side Virtualization Overview
          1. Host/Guest Virtualization
          2. Hypervisor
          3. Purpose of Virtual Machines
          4. Resource Requirements
          5. Emulator Requirements
            1. Checking for BIOS/UEFI and Processor Support for Virtualization
          6. Security Requirements
          7. Network Requirements
        2. Identify Basic Cloud Concepts
          1. SaaS
          2. PaaS
          3. IaaS
          4. Public vs. Private vs. Hybrid vs. Community
          5. Rapid Elasticity
          6. On-Demand
          7. Resource Pooling
          8. Measured Service
        3. Properties and Purposes of Network Services—Server Roles
          1. Web Server
          2. File Server
          3. Print Server
          4. DHCP Server
          5. DNS Server
          6. Proxy Server
          7. Mail Server
          8. Authentication Server
        4. Internet Appliances
          1. UTM
            1. IDS
            2. IPS
          2. Legacy and Embedded Systems
        5. Exam Preparation Tasks
          1. Chapter Summary
          2. Review All the Key Topics
          3. Define Key Terms
          4. Complete Hands-On Lab
          5. Lab 19-1: Checking for Virtualization Support
        6. Answer Review Questions
        7. Answers and Explanations to Hands-On Labs
          1. Lab 19-1: Checking for Virtualization Support
        8. Answers and Explanations to Review Questions
    32. Chapter 20. Mobile Operating Systems and Devices
      1. Foundation Topics
        1. Android vs iOS vs Windows Features
          1. Open-Source vs. Closed-Source/Vendor-Specific
            1. Open-Source: Android
            2. Closed-Source: iOS and Windows 10 Mobile
          2. App Source (Apple Store, Google Play Store, and Windows Store)
          3. Screen Orientation and Calibration (Accelerometer/Gyroscope)
          4. GPS and Geotracking
          5. Wi-Fi Calling
          6. Launcher/GUI
            1. Rearranging Tiles in iOS, Android, or Windows 10 Mobile
            2. Creating a Folder in iOS
            3. Creating a Folder in Android
          7. Virtual Assistant
          8. SDK/APK
          9. Emergency Notification
          10. Mobile Payment Service
        2. Mobile Device Connectivity
          1. Wireless / Cellular Data Network
            1. Tethering
            2. Hotspot
            3. Airplane Mode
          2. Bluetooth
            1. Steps to Configure a Bluetooth Headset on an Android-Based Device
            2. Steps to Configure a Bluetooth Headset on an iOS-Based Device
        3. Email Configuration
          1. Corporate and ISP Email Configuration
            1. Connecting to IMAP or Exchange Servers
          2. Integrated Commercial Provider Email Configuration
        4. PRI Updates/PRL Updates/Baseband Updates
        5. Radio Firmware
        6. IMEI vs IMSI
        7. VPN
        8. Data Synchronization
          1. Synchronization Methods
          2. Cloud-Based Synchronization
          3. Desktop-Based Synchronization
          4. Email Synchronization
          5. Software Requirements for Synchronization Software
          6. Connection Types for Synchronization Software
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Define Key Terms
        4. Complete Hands-On Labs
          1. Lab 20-1: Updating Mobile Devices and Enabling Personal Assistants
          2. Lab 20-2: Tethering, Hot Spots, and Synchronization
        5. Answer Review Questions
        6. Answers and Explanations to Hands-On Labs
          1. Lab 20-1: Updating Mobile Devices and Enabling Personal Assistants
          2. Lab 20-2: Tethering, Hot Spots, and Synchronization
        7. Answers and Explanations to Review Questions
    33. Chapter 21. Security
      1. Foundation Topics
        1. Common Security Threats and Vulnerabilities
          1. Malware
            1. Spyware
            2. Viruses
            3. Worms
            4. Trojan Horse
            5. Rootkits
            6. Ransomware
          2. Phishing
          3. Spear Phishing
          4. Spoofing
          5. Social Engineering
          6. Shoulder Surfing
          7. Zero-Day Attack
          8. Zombie/Botnet
          9. Brute Forcing
          10. Dictionary Attacks
          11. Non-Compliant Systems
          12. Violations of Security Best Practices
          13. Tailgating
          14. Man-in-the-Middle
        2. Common Prevention Methods
          1. Physical Security
            1. Lock doors
            2. Mantrap
            3. Cable Locks
            4. Securing Physical documents/Passwords/Shredding
            5. Biometrics
            6. ID Badges
            7. RFID Badge
            8. Key Fobs
            9. Smart Card
            10. Tokens
            11. Privacy Filters
            12. Entry Control Roster
          2. Digital Security
            1. Antivirus/Anti-malware
            2. Firewalls
            3. User Authentication/Strong Passwords
            4. Multifactor Authentication
            5. Directory Permissions
            6. VPN
            7. DLP
            8. Disabling Ports
            9. Access Control Lists
            10. Smart Card
            11. E-mail Filtering
            12. Trusted/Untrusted Software Sources
          3. User Education/AUP (Acceptable Use Policy)
          4. Principle of Least Permission
        3. Windows Basic Security Settings
          1. Users and Groups
          2. NTFS vs Share Permissions
            1. Moving and Copying Folders and Files
            2. File Attributes
          3. Shared Files and Folders
            1. Administrative Shares vs Local Shares
            2. Permission Inheritance and Propagation
          4. System Files and Folders
          5. User Authentication
          6. BitLocker and BitLocker to Go
          7. EFS
        4. Best Security Practices for Workstations
          1. Password Best Practices
            1. Setting Strong Passwords
            2. Password Expiration
            3. Changing Default User Names/Passwords
            4. Screensaver Required Password
            5. BIOS/UEFI Passwords
            6. Requiring Passwords
          2. Account Management
            1. Restricting User Permissions
            2. Login Time Restrictions
            3. Disabling Guest Account
            4. Failed Attempts Lockout
            5. Timeout/Screen Lock
          3. Disabling Autorun
          4. Using Data Encryption
          5. Patch/Update Management
        5. Securing Mobile Devices
          1. Screen Locks
          2. Locator Applications
          3. Remote Wipes
          4. Remote Backup Applications
          5. Failed Login Attempts Restrictions
          6. Antivirus/Anti-malware
          7. Patching/OS Updates
          8. Biometric Authentication
          9. Full Device Encryption
          10. Multifactor Authentication
          11. Authenticator Applications
          12. Trusted Sources vs. Untrusted Sources
          13. Firewalls
          14. Policies and Procedures
            1. BYOD versus Corporate Owned Devices
            2. Profile Security Requirements
        6. Data Destruction and Disposal Methods
          1. Physical Destruction Methods
            1. Shredder
            2. Drill / Hammer
            3. Electromagnetic (Degaussing)
            4. Incineration
            5. Certificate of Destruction
          2. Recycling or Repurposing Best Practices
            1. Low-Level Format vs. Standard Format
            2. Overwrite
            3. Drive Wipe
        7. SOHO Network Security
          1. Wireless-Specific Security
            1. Changing Default SSID
            2. Setting Encryption
            3. Disabling SSID Broadcast
            4. Antenna and Access Point Placement
            5. Radio Power Levels
            6. Wi-Fi Protected Setup (WPS)
          2. Change Default Usernames and Passwords
          3. Enable MAC Filtering
          4. Assign Static IP Addresses
          5. Firewall Settings
          6. Port Forwarding/Mapping
          7. Disabling Ports
          8. Content Filtering / Parental Controls
          9. Update Firmware
          10. Physical Security
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Complete the Tables and Lists from Memory
        4. Define Key Terms
        5. Complete Hands-On Labs
          1. Lab 21-1: Physical, Operating System, Email, and Password Security
          2. Lab 21-2: Protecting Against Autorun, Wiping Disks, and Securing a SOHO Network
        6. Answer Review Questions
        7. Answers and Explanations to Hands-On Labs
          1. Lab 21-1: Physical, Operating System, Email, and Password Security
          2. Lab 21-2: Protecting Against Autorun, Wiping Disks, and Securing a SOHO Network
        8. Answers and Explanations to Review Questions
    34. Chapter 22. Troubleshooting Desktop and Mobile Operating Systems
      1. Foundation Topics
        1. Troubleshooting Common Symptoms
          1. Proprietary Crash Screens
          2. Troubleshooting Windows STOP Errors (BSOD)
            1. Causes of BSOD Errors
            2. Researching Causes and Solutions
          3. OS X Pin Wheel
          4. Failure to Boot
            1. Windows Boot Errors
            2. Can’t Boot Linux
            3. Can’t Boot OS X
          5. Improper Shutdown (Windows)
          6. Spontaneous Shutdown/Restart
            1. Windows STOP (BSOD) Error Automatic Restart
            2. OS X Kernel Panic Automatic Restart
          7. Device Fails to Start/Detected (Windows)
          8. Missing DLL Message (Windows)
          9. Services Fail to Start
            1. Windows
            2. Linux
            3. OS X
          10. Compatibility Error (Windows)
          11. Slow System Performance
            1. Windows
            2. Linux
            3. OS X
          12. Boots to Safe Mode (Windows)
          13. File Fails to Open
          14. Missing GRUB/LILO (Linux)
          15. Kernel Panic (OS X/Linux)
          16. Multiple Monitor Misalignment/Orientation
            1. Windows
            2. OS X
            3. Linux
          17. Missing Boot Configuration Data
          18. Missing Operating System
          19. Missing Graphical Interface
          20. GUI Fails to Load (Windows)
        2. Tools for Troubleshooting Software
          1. BIOS/UEFI
          2. SFC (Windows)
          3. Logs
          4. System Recovery Options (Windows)
          5. Repair Discs
          6. Pre-installation Environments
          7. MSCONFIG (Windows)
          8. DEFRAG
          9. REGSVR32 (Windows)
          10. REGEDIT (Windows)
          11. Safe Mode (Windows)
          12. Command Prompt (Windows)
          13. Uninstall/Reinstall/Repair
        3. Troubleshoot Mobile OS and Application Issues
          1. System Lockout
          2. Soft Reset
          3. Hard Reset
          4. Adjust Configurations/Settings
        4. Mobile Devices and Application Security Issues
          1. Signal Drop/Weak Signal
          2. Power Drain
          3. Slow Data Speeds
          4. Unintended Wi-Fi Connection
          5. Unintended Bluetooth Pairing
          6. Leaked Personal Files/Data
          7. Data Transmission Overlimit
          8. Unauthorized Account Access
          9. Unauthorized Root Access
          10. Unauthorized Location Tracking
          11. Unauthorized Camera/Microphone Activation
          12. High Resource Utilization
          13. Tools
            1. Anti-Malware
            2. App Scanner
            3. Factory Reset/Clean Install
            4. Uninstall/Reinstall Apps
            5. Wi-Fi Analyzer
            6. Force Stop
            7. Cell Tower Analyzer
            8. Backup/Restore
            9. Apple Configurator
            10. Google Sync
        5. Troubleshooting PC Security Issues
          1. Common Symptoms of Malware Infections
          2. Tools
          3. Best Practice Procedure for Malware Removal
      2. Exam Preparation Tasks
        1. Chapter Summary
        2. Review All the Key Topics
        3. Complete the Tables and Lists from Memory
        4. Define Key Terms
        5. Complete Hands-On Lab
          1. Lab 22-1: Troubleshooting Windows, OS X, Linux, iOS, and Android
        6. Answer Review Questions
        7. Answers and Explanations to Hands-On Lab
          1. Lab 22-1: Troubleshooting Windows, OS X, Linux, iOS, and Android
        8. Answers and Explanations to Review Questions
    35. Glossary
    36. Index
    37. Appendix A. CompTIA A+ Objectives
    38. Appendix B. Memory Tables
    39. Appendix C. Answers to Memory Tables
    40. Where are the Companion Content Files?
    41. Code Snippets

    Product information

    • Title: CompTIA A+ 220-901 and 220-902 Cert Guide, Academic Edition, 1/e
    • Author(s): Mark Edward Soper, David L. Prowse, Scott Mueller
    • Release date: July 2016
    • Publisher(s): Pearson IT Certification
    • ISBN: 9780134400709