Chapter 2
Five Indicators for Measuring Human Capital and Well-Being at Work
Employees who believe that management is concerned about them as a whole person—not just an employee—are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.
Anne M. Mulcahy, former CEO, Xerox
A good man is one who rejoices in the well-being of others.
Arab proverb
Human capital, as we define it in a business context, involves the many factors that impact individual well-being in the workplace. Simply speaking, greater employee human capital and well-being tends to attract and retain better talent, and happier, more motivated, more talented employees will very likely perform better than those who ...
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