Notes
CHAPTER 1
1 “Stocks of Companies Announcing Layoffs Fire Up Investors, but Prices Often Wilt,” The Wall Street Journal, 10 December 1991, p. C1.
2 For more information, see Michael Hammer and James Champy, Reengineering the Corporation (New York: HarperBusiness, 1993).
3 “Business School Winner Fails the SEC Test,” Financial Times, 24 March 1994, p. 12.
4 J.P. Womack, D.T. Jones, and D. Ross, The Machine That Changed the World (New York: Rawson Associates, 1990).
5 For more information, see George Stalk, Jr., and Thomas M. Hout, Competing ...
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