Chapter 1
1. Martin (2009).
2. Allen (2011).
3. Allen (2011).
4. Gandossy (2010).
5. Gallo (2009).
6. Middleton (2011).
7. Hopkins (2010).
8. ScienceDaily (2008).
9. Brown (2011).
10. Winston Churchill quotes (n.d.).
11. Editor (2010).
12. Goby (2009).
13. Communication barrier—prejudging and filtering. (n.d).
14. Covey (1989).
15. Wilson (n.d.).
16. Brock (2004).
17. Dalton (2000, September).
18. Weinstein (2006).
19. Catton (2010).
20. Clark (2010).
21. Lips (2009).
22. Goman (2010).
23. LaMarr (2010).
24. Lowen (2005).
25. Hammill (2005).
26. Lang (2008).
27. Soroptimist International of the Americas (2010).
28. Chick-fil-A (n.d.).
29. Hartman and DesJardins (2008).
30. Workforce (2008).
31. 2010’s 100 most influential people in business ...
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