Book description
Individuals, teams, and organizations are only as good as their ability to communicate effectively.
Communication Skills Training offers the crucial tools you’ll need to help your workshop participants master the skills that drive performance. The first book in the ATD Workshop Series offers practical, road-tested strategies and tactics for use at all levels of your organization.
Built on the successful ASTD Trainer’s WorkShop title of the same name, this volume brings all-new content to users, including how to incorporate technology in the delivery of training programs. Communication Skills Training presents two-day, one-day, and half-day communication training programs along with relevant chapters on needs analysis, design, delivery, facilitation, and evaluation of the training event.
Table of contents
- Cover
- Title Page
- Copyright
- The ATD Workshop Series
- Contents
- FOREWORD by Tony Bingham
- PREFACE
- INTRODUCTION: HOW TO USE THIS BOOK
- SECTION I: THE WORKSHOPS
-
SECTION II: ESSENTIALS OF EFFECTIVE COMMUNICATION SKILLS TRAINING
- 5 IDENTIFYING NEEDS FOR COMMUNICATION SKILLS TRAINING
- 6 UNDERSTANDING THE FOUNDATIONS OF TRAINING DESIGN
- 7 LEVERAGING TECHNOLOGY TO MAXIMIZE AND SUPPORT DESIGN AND DELIVERY
-
8 DELIVERING YOUR COMMUNICATION SKILLS WORKSHOP: BE A GREAT FACILITATOR
- The Learning Environment
- Program Preparation Checklist
- Participant Materials
- Facilitator Equipment and Materials
- A Strong Start: Introduction, Icebreakers, and Openers
- Feedback
- Questioning Skills
- Training Room and Participant Management
- A Word About Dealing with Difficult Participants
- An Unforgettable End
- The Bare Minimum
- Key Points
- What to Do Next
- Additional Resources
- 9 EVALUATING WORKSHOP RESULTS
- SECTION III—POST-WORKSHOP LEARNING
- SECTION IV—WORKSHOP SUPPORTING DOCUMENTS AND ONLINE SUPPORT
- ACKNOWLEDGMENTS
- ABOUT THE AUTHOR
- ABOUT ATD
Product information
- Title: Communication Skills Training
- Author(s):
- Release date: November 2014
- Publisher(s): Association for Talent Development
- ISBN: 9781562869656
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