Acquaintances, 11
Aging diversity, 50
Biases, 18
Big Five Personality Test, 13
Classic change theory, 47
Collectivist cultures, 54
Competence, trust building, 61
Competent communicators, 3
Consistency, trust building, 61
Credibility, 19
Culture
acceptance of power inequalities, 52–53
high vs. low-context, 56
intelligence, 58
materialistic/humane orientation, 54–55
tolerance for ambiguity, 55
Culture explanation language, 36–37
Direction-giving language, 35–36
Diversity
benefits, 49
culture (see Culture)
workforce, 50
Effective leaders, 64
Empowering followers, 63
Environmental analysis
anchor changes, ...
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