Collaborative Intelligence

CHAPTER 3You Can’t Make a Team Be Great

What does it mean to say that an intelligence team has “done well”? Teams usually have a mission with a specific objective: perhaps submitting an analytic report to a client, or obtaining certain items from a denied area, or completing an investigation of an information systems intrusion. If concrete objectives such as these were not accomplished, that clearly would signal poor team performance. But does doing well equate to simply accomplishing the team’s objective and nothing more?

Of course not. There always are multiple factors that bear on a team’s overall effectiveness. What did the clients of the team’s work actually think of the product? Was it helpful to them in meeting their own objectives, or ...