TIP 70
LEVERAGE THE TELEPHONE
When the telephone rings, it is against the law not to answer it.
There are a number of ways that you can leverage the telephone to your advantage. First, put a 10-minute limit on phone calls. Long, drawn-out phone conversations become tiresome very quickly. Always try to end the phone conversation first, and do so gracefully. For example, you can say, “It’s been a real pleasure speaking with you.” By keeping your phone calls short, friendly, and focused, you will develop a reputation for being a professional whose time is valuable. This goes for personal calls too. If you end the call first, people will be left wanting more of you and will look forward to the next call.
Most folks have short ...
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