TIP 37

DO IT NOW!

       He who hesitates is last.

MAE WEST

Responding immediately is attractive because it is very rare even though it seems so obvious. It is so rare because most people procrastinate. In fact, you may need to upgrade systems, streamline, and change your whole manner of responding to people in order to provide an immediate response.

How can you respond immediately? My mantra is “Do it now.” When I catch myself holding a piece of paper and thinking, “I’ll look at this later …” I say, “No, do it now.” If I don’t, I end up wasting time shuffling papers around.

I received an e-mail notice that the boyfriend of one of my colleagues had passed away. When I first opened the message, I thought about sending a sympathy card. Then ...

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