Chapter 1
[1] Deming, W. Edwards. Out of the Crisis. Cambridge, MA: MIT Center for Advanced Engineering, 1986.
[2] Crosby, P. B. Quality Is Free. New York: McGraw-Hill, 1979.
[3] Juran, J. M. Juran on Planning for Quality. New York: MacMillan, 1988.
[4] Garcia, Suzanne, and Richard Turner. CMMI Survival Guide: Just Enough Process Improvement, Boston: Addison-Wesley, 2007.
[5] Richter, Alfred, “Quality for IT Development and IT Service Operations: CMMI and ITIL in a Common Quality Approach.” London: ESEPG, June 16, 2004.
[6] Nichols, Robyn, and Colin Connaughton, Software Process Improvement Journey: IBM Australia Application Management Services. A Report from the Winner of the 2004 Software Process Achievement Award (CMU/SEI-2005-TR-002). Pittsburgh, ...
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