Generic Goals and Generic Practices
Overview
This section describes in detail all the generic goals and generic practices of CMMI—model components that directly address process institutionalization. As you address each process area, refer to this section for the details of all generic practices.
Generic practice elaborations appear after generic practices to provide guidance on how the generic practice can be applied uniquely to process areas.
Process Institutionalization
Institutionalization is an important concept in process improvement. When mentioned in the generic goal and generic practice descriptions, institutionalization implies that the process is ingrained in the way the work is performed and there is commitment and consistency to performing ...
Get CMMI® for Services: Guidelines for Superior Service, Second Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
