Chapter 1
[1] For acronyms in the figure and throughout the text, see the Acronyms section at the end of the book.
Chapter 4
[1] By transition we mean all of these: adaptation and introduction of technology by developers or champions, implementation of technology by organizations and change agents, and adoption of technology by its intended users.
[2] At the time of the research study, the SW-CMM was not yet retired, and data about its implementation with Six Sigma were gathered where available and relevant.
Chapter 5
[1] The organization name was Management & Data Systems for the timeline associated with this case study. It was subsequently renamed Integrated Systems & Solutions and is, at the time of publication, Information Systems and Global ...
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