CMDB Systems

Acknowledgments

In preparing this book, we have drawn on a wide range of sources and talents.

• First of all we would like to thank the EMA consulting team, which has developed the methodology used throughout this book. Our consultants have also provided significant reference materials in the form of reports and presentations that have contributed largely to the book’s narrative content. In particular, we would like to thank consultants Chris Matney, Carlos Casanova, and Stewart Cole for their careful planning and their dedication to supporting and clarifying unique IT requirements.

• This book would also not be possible without the considerable time and consideration given to us through ongoing dialogs with CMDB team leaders regarding their ...