Answer Keys and Tools You Can Use
Answer Keys
Chapter 1
Test Yourself Answers
1. How many people die in genocides, which are global incivilities, every day?
a. 10,000
b. 5000
c. 35,000
d. Over 100,000
2. When writing SMARTER goals for civility initiatives, the “E” refers to:
a. Eliminate
b. Evaluate
c. Encourage
d. Elaborate
3. Workplace “culture” is described by Masotti and Bayer as:
a. How people dress and act at work
b. The power division or hierarchy of a workplace
c. The day-to-day experience of living in a workplace
d. The tone of a company, for example, how people feel
Chapter 2
Test Yourself
1. Civility must be defined in a way that:
a. Makes people think differently
b. Distinguishes between civility and ethics
c. Translates ...
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