The Civility Competency Matrix
You can’t talk yourself out of a problem you’ve behaved yourself into.
—Stephen R. Covey
As per Covey’s words of wisdom, if civility is a problem in your workplace, just talking about it is not likely going to resolve your issues. Discourse certainly has its place, but when habits are ingrained, expectations not clearly defined, and/or when people do not know what they do not know, training is how to solve the problem.
The Civility Culture Compass® outlines four conditions, which when met, increase the likelihood that efforts to build a culture of civility will be successful. The compass also depicts four key skills that collectively make up the overall competency in civility. These are the skill areas ...
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