Cisco IP Communications Express: CallManager Express with Cisco Unity Express

Cisco IP Communications Express: CallManager Express with Cisco Unity Express

by Danelle Au, Baldwin Choi, Rajesh Haridas, Christina Hattingh, Ravi Koulagi, Mike Tasker, Lillian Xia
Released May 2005
Publisher(s): Cisco Press
ISBN: 9781587051807

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Book description

Telephony solutions for the small and medium business, enterprise branch office, and small office

  • Detailed information not available in any other resource enables you to deploy IP telephony solutions with maximum efficiency

  • Building blocks of the product features provide solutions that enhance the operations and productivity of your organization

  • Numerous examples show you how to configure the comprehensive suite of features available with Cisco IPC Express

  • Insights from the experts demonstrate how you can enhance your IP telephony system with applications such as automated attendant and voice mail

  • Management and troubleshooting tips will help you keep your network up and running smoothly

    • Enterprise branches and small and medium businesses require IP telephony solutions particular to their size. Cisco® IP Communications (IPC) Express is the answer: a one-box solution that provides turnkey operation with an easy-to-use web-based interface for combined voice and data needs. Cisco IPC Express delivers a comprehensive suite of telephony features, security, and applications–but how will you use them to your best advantage?

    This book, Cisco IP Communications Express, provides the detailed information you need to maximize the use of this powerful product suite. By reading this book, you will learn how Cisco IPC Express and its applications can become a business solution for your office or enterprise. The experts from Cisco Systems® give you in-depth design guidance, full configurations, and valuable examples to serve as blueprints for your network. The feature operation and deployment discussions demonstrate how to configure and customize the system and how to use different product features to achieve your specific business goals. Once you deploy your solutions, you will be able to maintain your network through the troubleshooting guidance and examples of resolutions to common problems provided in this book.

    Cisco IP Communications Express is a must-have for any organization using Cisco CallManager Express or Cisco Unity® Express. Technology decision makers and network administrators will be armed with relevant information on how to deploy IP communications for their particular business needs. IT managers in larger enterprises will benefit from the plans for distributed call processing design for their networks. Service providers and resellers will be prepared to sell, install, configure, and troubleshoot Cisco IPC Express based on customer needs.  Beyond its application in the workspace, Cisco IP Communications Express will also prove helpful to those studying for Cisco voice-related certifications.

    This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

    Table of contents

    1. Contents (1/5)
    2. Contents (2/5)
    3. Contents (3/5)
    4. Contents (4/5)
    5. Contents (5/5)
    6. Introduction (1/2)
    7. Introduction (2/2)
    8. Part I: Cisco IP Communications Express Overview
      1. Chapter 1 Introducing Cisco IPC Express
        1. The Purpose of Cisco IPC Express
        2. Benefits of Cisco IPC Express
        3. Cisco IPC Express System Components (1/2)
        4. Cisco IPC Express System Components (2/2)
        5. Using Cisco IPC Express in Retail, Financial, and Healthcare Businesses (1/2)
        6. Using Cisco IPC Express in Retail, Financial, and Healthcare Businesses (2/2)
        7. Other Cisco IP Telephony Solutions for the Enterprise Branch and Small and Medium Offices
        8. Summary
      2. Chapter 2 Building a Cisco IPC Express Network
        1. IP Telephony Network Deployment Overview
        2. Cisco IP Telephony System Trade-Offs
        3. Understanding Cisco IPC Express Deployment Models (1/3)
        4. Understanding Cisco IPC Express Deployment Models (2/3)
        5. Understanding Cisco IPC Express Deployment Models (3/3)
        6. Summary
      3. Chapter 3 Cisco IPC Express Architecture Overview
        1. Cisco IPC Express System Architecture
        2. Cisco CME Architecture (1/4)
        3. Cisco CME Architecture (2/4)
        4. Cisco CME Architecture (3/4)
        5. Cisco CME Architecture (4/4)
        6. Cisco UE Applications Architecture (1/2)
        7. Cisco UE Applications Architecture (2/2)
        8. Summary
        9. Recommended Reading
    9. Part II: Feature Operation and Applications
      1. Chapter 4 Cisco IP Phone Options
        1. The Cisco 7940G and 7960G IP Phones
        2. The Cisco 7914 Expansion Module
        3. The Cisco 7910G IP Phone
        4. The Cisco 7905G and 7912G IP Phones
        5. The Cisco 7970G IP Phone
        6. The Cisco 7902G IP Phone
        7. The Cisco 7935 and 7936 IP Conference Station
        8. The Cisco 7920 Wireless IP Phone
        9. The Cisco Analog Telephony Adaptor
        10. The Cisco IP Communicator Softphone
        11. Firmware Files for IP Phones
        12. Resetting and Restarting the Phones
        13. Erasing the Phone Configuration
        14. Accessing Call Parameters for an Active Call
        15. Summary
      2. Chapter 5 Cisco CME Call Processing Features
        1. IP Phones and IP Phone Lines (1/2)
        2. IP Phones and IP Phone Lines (2/2)
        3. Implementing Shared Lines and Hunt Groups (1/5)
        4. Implementing Shared Lines and Hunt Groups (2/5)
        5. Implementing Shared Lines and Hunt Groups (3/5)
        6. Implementing Shared Lines and Hunt Groups (4/5)
        7. Implementing Shared Lines and Hunt Groups (5/5)
        8. Creating an Intercom
        9. Using Private Lines
        10. Paging
        11. Implementing Overlays
        12. Invoking Call Pickup
        13. Customizing Softkeys
        14. Configuring Call Transfer and Forward (1/3)
        15. Configuring Call Transfer and Forward (2/3)
        16. Configuring Call Transfer and Forward (3/3)
        17. Summary
      3. Chapter 6 Cisco CME PSTN Connectivity Options
        1. Trunk Signaling Systems
        2. Cisco IOS PSTN Telephony Interfaces (1/3)
        3. Cisco IOS PSTN Telephony Interfaces (2/3)
        4. Cisco IOS PSTN Telephony Interfaces (3/3)
        5. PSTN Call Switching
        6. Digit Manipulation
        7. PSTN Trunk Failover
        8. Summary
      4. Chapter 7 Connecting Multiple Cisco CMEs with VoIP
        1. Considerations When Integrating Cisco CME in H.323 and SIP VoIP Networks
        2. Integrating Cisco CME in an H.323 Network (1/3)
        3. Integrating Cisco CME in an H.323 Network (2/3)
        4. Integrating Cisco CME in an H.323 Network (3/3)
        5. DTMF Relay for H.323
        6. Call Transfer and Call Forwarding in an H.323 Network Using H.450 Services (1/3)
        7. Call Transfer and Call Forwarding in an H.323 Network Using H.450 Services (2/3)
        8. Call Transfer and Call Forwarding in an H.323 Network Using H.450 Services (3/3)
        9. Integrating Cisco CME in a SIP Network (1/2)
        10. Integrating Cisco CME in a SIP Network (2/2)
        11. Summary
      5. Chapter 8 Integrating Cisco CME with Cisco CallManager
        1. Goals of Interoperability
        2. Basic Calls Between Cisco CallManager and Cisco CME
        3. Call Transfer (1/2)
        4. Call Transfer (2/2)
        5. Call Forwarding
        6. Connected Party Name and Number Services
        7. Using H.450.x Tandem IP-to-IP Gateway
        8. Summary
      6. Chapter 9 Cisco IPC Express Automated Attendant Options
        1. Using an Automated Attendant or a Receptionist in Your Office
        2. Understanding the Cisco IPC Express Integrated Automated Attendant
        3. The Cisco UE System AA
        4. Customizing the Cisco UE AA (1/3)
        5. Customizing the Cisco UE AA (2/3)
        6. Customizing the Cisco UE AA (3/3)
        7. The Cisco UE Greeting Management System
        8. Setting Up a Cisco UE Automated Attendant
        9. TCL-Based Automated Attendant (1/2)
        10. TCL-Based Automated Attendant (2/2)
        11. Summary
      7. Chapter 10 Cisco IPC Express Integrated Voice Mail
        1. Cisco UE Voice Mail Overview
        2. Subscriber Features (1/2)
        3. Subscriber Features (2/2)
        4. Caller Features
        5. Administrator Features (1/4)
        6. Administrator Features (2/4)
        7. Administrator Features (3/4)
        8. Administrator Features (4/4)
        9. Call Redirection into Voice Mail
        10. Working with Users and Names
        11. Dial Plan Considerations
        12. Voice Mail Networking
        13. Voice Mail Deployment Considerations
        14. Summary
      8. Chapter 11 Cisco CME External Voice Mail Options
        1. Cisco Unity Voice Mail
        2. Stonevoice Voice Mail
        3. Analog Voice Mail
        4. PSTN-Based Voice Mail
        5. Summary
      9. Chapter 12 Additional External Applications with Cisco CME
        1. TAPI and XML Application Architecture
        2. TAPI Applications
        3. Extensive Markup Language Applications
        4. Summary
    10. Part III: Administration and Management
      1. Chapter 13 Cisco IPC Express General Administration and Initial System Setup
        1. Administrative Access Overview (1/4)
        2. Administrative Access Overview (2/4)
        3. Administrative Access Overview (3/4)
        4. Administrative Access Overview (4/4)
        5. System Installation and Initial Setup (1/4)
        6. System Installation and Initial Setup (2/4)
        7. System Installation and Initial Setup (3/4)
        8. System Installation and Initial Setup (4/4)
        9. Cisco CME GUI Customization Via XML (1/2)
        10. Cisco CME GUI Customization Via XML (2/2)
        11. Cisco Zero Touch Deployment (1/3)
        12. Cisco Zero Touch Deployment (2/3)
        13. Cisco Zero Touch Deployment (3/3)
        14. Summary
      2. Chapter 14 Configuring and Managing Cisco IPC Express Systems
        1. Cisco IPC Express System GUI Overview
        2. Configuring the Router
        3. Configuring IP Phones and Extensions
        4. Configuring PSTN Interfaces
        5. Configuring Extensions and the Dial Plan
        6. Configuring Cisco CME Call Processing Features (1/3)
        7. Configuring Cisco CME Call Processing Features (2/3)
        8. Configuring Cisco CME Call Processing Features (3/3)
        9. Configuring the Cisco UE AA (1/2)
        10. Configuring the Cisco UE AA (2/2)
        11. Configuring Cisco UE Voice Mail (1/4)
        12. Configuring Cisco UE Voice Mail (2/4)
        13. Configuring Cisco UE Voice Mail (3/4)
        14. Configuring Cisco UE Voice Mail (4/4)
        15. Configuring the AVT
        16. Configuring Cisco UE Backup and Restore
        17. Configuring Interconnection with Other Sites
        18. Security Best Practices for Cisco CME (1/2)
        19. Security Best Practices for Cisco CME (2/2)
        20. Security Best Practices for Cisco UE (1/2)
        21. Security Best Practices for Cisco UE (2/2)
        22. Configuring and Monitoring Via Network Management Systems Using the Cisco CME AXL/SOAP Interface
        23. Monitoring Cisco IPC Express
        24. Managing Cisco IPC Express Systems by Managed Services and Enterprises
        25. Cisco Voice Network Management Solutions
        26. Managing Cisco IPC Express with Cisco Partner Applications (1/2)
        27. Managing Cisco IPC Express with Cisco Partner Applications (2/2)
        28. Summary
      3. Chapter 15 Cisco IPC Express System Configuration Example
        1. Step 1: Planning and Offline Staging
        2. Step 2: Basic Router Setup
        3. Step 3: Initial Cisco CME System Setup
        4. Step 4: Configuring Extensions and Phones
        5. Step 5: Configuring the PSTN Interface
        6. Step 6: Configuring Cisco UE AA and Voice Mail (1/3)
        7. Step 6: Configuring Cisco UE AA and Voice Mail (2/3)
        8. Step 6: Configuring Cisco UE AA and Voice Mail (3/3)
        9. Step 7: Configuring Cisco CME Call Processing Features (1/4)
        10. Step 7: Configuring Cisco CME Call Processing Features (2/4)
        11. Step 7: Configuring Cisco CME Call Processing Features (3/4)
        12. Step 7: Configuring Cisco CME Call Processing Features (4/4)
        13. Step 8: Interconnecting Multiple Cisco IPC Express Systems
        14. Sample System Configurations (1/5)
        15. Sample System Configurations (2/5)
        16. Sample System Configurations (3/5)
        17. Sample System Configurations (4/5)
        18. Sample System Configurations (5/5)
        19. Summary
    11. Part IV: Maintenance and Troubleshooting
      1. Chapter 16 Troubleshooting Basic Cisco IPC Express Features
        1. Troubleshooting Phone Registration
        2. Understanding SCCP and Call Flow Debugging (1/3)
        3. Understanding SCCP and Call Flow Debugging (2/3)
        4. Understanding SCCP and Call Flow Debugging (3/3)
        5. Troubleshooting the Cisco IPC Express GUI
        6. Summary
      2. Chapter 17 Troubleshooting Advanced Cisco CME Features
        1. Dialplan Pattern Configuration Problems
        2. Missing Transfer Patterns (1/2)
        3. Missing Transfer Patterns (2/2)
        4. Conference Failures
        5. Unable to Hear Music on Hold
        6. Missing Directory Services Option
        7. Working with the Class of Restriction Feature (1/2)
        8. Working with the Class of Restriction Feature (2/2)
        9. Summary
      3. Chapter 18 Troubleshooting Cisco CME Network Integration
        1. Integrating Cisco CME with Cisco Unity Voice Mail
        2. A Cisco Unity System with a Network of Cisco CMEs—Centralized Voice Mail Architecture
        3. Troubleshooting Call Transfers and Call Forwards (1/4)
        4. Troubleshooting Call Transfers and Call Forwards (2/4)
        5. Troubleshooting Call Transfers and Call Forwards (3/4)
        6. Troubleshooting Call Transfers and Call Forwards (4/4)
        7. Troubleshooting Transcoding (1/2)
        8. Troubleshooting Transcoding (2/2)
        9. Troubleshooting H.323 GK Integration
        10. Summary
      4. Chapter 19 Troubleshooting Cisco UE System Features
        1. General Troubleshooting Techniques
        2. Troubleshooting Installation Problems
        3. Troubleshooting Cisco UE Startup
        4. Troubleshooting the Initialization Wizard
        5. Troubleshooting Backup and Restore
        6. Summary
      5. Chapter 20 Troubleshooting Cisco UE Automated Attendant
        1. Troubleshooting a Customized AA
        2. Tracing a Call Flow in the AA (1/3)
        3. Tracing a Call Flow in the AA (2/3)
        4. Tracing a Call Flow in the AA (3/3)
        5. Summary
      6. Chapter 21 Troubleshooting Cisco UE Integrated Voice Mail Features
        1. Common Voice Mail show Commands
        2. Troubleshooting Mailbox GUI Configuration Problems (1/2)
        3. Troubleshooting Mailbox GUI Configuration Problems (2/2)
        4. Troubleshooting Cisco CME and Cisco UE Integration (1/3)
        5. Troubleshooting Cisco CME and Cisco UE Integration (2/3)
        6. Troubleshooting Cisco CME and Cisco UE Integration (3/3)
        7. Troubleshooting the TUI and VXML Browser (1/2)
        8. Troubleshooting the TUI and VXML Browser (2/2)
        9. Troubleshooting the Database, LDAP, and Mailbox Activities (1/2)
        10. Troubleshooting the Database, LDAP, and Mailbox Activities (2/2)
        11. Troubleshooting the Message Waiting Indicator (1/2)
        12. Troubleshooting the Message Waiting Indicator (2/2)
        13. Troubleshooting Voice Mail VPIM Networking (1/2)
        14. Troubleshooting Voice Mail VPIM Networking (2/2)
        15. Summary
    12. Part V: Appendixes
      1. Appendix A: Cisco IPC Express Features, Releases, and Ordering Information (1/3)
      2. Appendix A: Cisco IPC Express Features, Releases, and Ordering Information (2/3)
      3. Appendix A: Cisco IPC Express Features, Releases, and Ordering Information (3/3)
      4. Appendix B: Sample Cisco UE AA Scripts (1/3)
      5. Appendix B: Sample Cisco UE AA Scripts (2/3)
      6. Appendix B: Sample Cisco UE AA Scripts (3/3)
      7. Appendix C: Cisco Unity Express Database Schema
    13. Glossary
      1. A
      2. B
      3. C
      4. D
      5. E
      6. F
      7. G
      8. H
      9. I
      10. K
      11. L
      12. M
      13. N
      14. O
      15. P
      16. R
      17. S
      18. T
      19. V
      20. W
    14. Index
      1. A
      2. B
      3. C
      4. D
      5. E
      6. F
      7. G
      8. H
      9. I
      10. K–L
      11. M
      12. N
      13. O
      14. P
      15. Q–R
      16. S
      17. T
      18. U
      19. V
      20. W–Z (1/3)
      21. W–Z (2/3)
      22. W–Z (3/3)

    Product information

    • Title: Cisco IP Communications Express: CallManager Express with Cisco Unity Express
    • Author(s): Danelle Au, Baldwin Choi, Rajesh Haridas, Christina Hattingh, Ravi Koulagi, Mike Tasker, Lillian Xia
    • Release date: May 2005
    • Publisher(s): Cisco Press
    • ISBN: 9781587051807