ChatOps

Chapter 2. The Culture Challenge

Many of the principles and concepts that have come out of the DevOps conversation require organizations to examine their own company culture and approach to work. ChatOps, a concept born from the DevOps movement, is no exception to this. However, the return on investment of ChatOps coupled with the broader benefits that evolve as a byproduct are immediate and measurable.

Benefits of ChatOps

The benefits of ChatOps can be broken down into two categories: social and technical. Varying members of your team and organization are going to be attracted to some benefits over others. Management and members of non-technical teams may find the social benefits reason enough to begin the journey.

Social Benefits

• Increased collaboration

• Increased sharing of domain knowledge

• Increased visibility and awareness

• Enhanced learning

• Improved empathy

Engineers and members of technical teams within an organization will likely find greater value in the technical benefits. These more closely address the concerns they are faced with on a day-to-day basis.

Technical Benefits

• Increased automation

• Increased speed of actions and executed commands

• Improved security and safety

• Automatic logging of conversations and actions

• Synchronous communication

• Reduction in email

Identification of these benefits has led many who are beginning to take notice of the success that DevOps has brought organizations to look to ChatOps as a starting point. At its core, ...