Book description
Increase efficiency with ChatOps, an approach that helps IT teams collaborate and perform daily actions from a unique, turbocharged chatroom. With this 75-page report, you’ll learn how your team can query information, work together on solutions, enter commands with bots and scripts, and comment on the work—all in one place and in real time.
Author Jason Hand takes you through key ChatOps concepts and technologies, as well as the challenges you need to consider as you start to use persistent group chat as your operational interface. You’ll learn how ChatOps can provide people throughout your department and organization with the context they need to understand how—and why—their operations are evolving.
With this report, you’ll explore:
- Key benefits including increased automation and sharing of domain knowledge
- How ChatOps relies on APIs to leverage tools and services
- Why a familiar chat interface helps people engage with the process
- Common uses and tasks, including read-only data retrieval
- How persistent data from group chat can enhance other processes, such as compliance and post-mortems
- The use of existing chat services, third-party integrations, and bots in ChatOps implementations
- Several options to help your team get started with ChatOps
Publisher resources
Table of contents
- Foreword
- 1. Introduction
- 2. The Culture Challenge
- 3. Team Collaboration
- 4. Roles and Responsibilities of DevOps (or Ops) Engineers
- 5. Common Uses and Tasks
- 6. Existing Technology
- 7. Getting Started and Examples
- 8. A World Connected by API
- 9. Infrastructure as Conversation
- 10. The Convergence of Conversation, Context, and Action
- 11. Make Work Visible
- 12. Security and Safety
- 13. Importance of Persistent Data
- 14. Signal Versus Noise
- 15. Reliance on Third-Party Chat Service
- 16. Selling ChatOps to Your Boss
- 17. Beyond the Horizon: The Future of ChatOps
Product information
- Title: ChatOps
- Author(s):
- Release date: August 2016
- Publisher(s): O'Reilly Media, Inc.
- ISBN: 9781491962305
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