Footnotes
Preface
1 See http://wordnet.princeton.edu.
Chapter 1
1 FSTC has since been incorporated into the Financial Services Roundtable (www.fsround.org).
Chapter 2
1 CMMI-SVC achieves its objectives by focusing on the improvement of the service management and delivery process, with services as the object of improvement. CERT-RMM achieves its objectives by focusing on the improvement of the operational resilience management process, with services as the beneficiary of improvement.
2 These activities are bound by their operational risk focus. However, collectively they do not represent the full range of activities that define operational risk management.
3 In the CMMI for Services model, a service is defined as a product that is intangible ...
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