ADOPT A TOTAL CUSTOMERSERVICE MINDSET
TO SUCCEED NOWADAYS, you need to treat everyone as a customer—co-workers, employees, managers, suppliers, service people, and actual customers. Never forget: No matter where you work, you are in business for yourself. Every unmet need is an opportunity to add value. Every untapped resource is waiting to be mined. If you don’t know how to do something, learn. If you don’t know how to get the job done, find a way.
These four guidelines will help:
1. Identify opportunities to add value.
2. Sell your way into each challenge.
3. Close the deal.
4. Deliver, and always go the extra mile.
Get Career Skills for the New Economy now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
