Book description
This IBM Redbooks publication discusses Business Service Management best practices. Business Service Management is a key component of IBM’s on demand Automation Blueprint. It is the top layer of the system management discipline which enables IT management to be related to the business.
The ultimate goal of the IT infrastructure is to leverage its value to support the business. The IT infrastructure management should then be aimed at minimizing disruption to business processes and functions. This goal is realized with the Business Service Management (formerly also called Business Impact Management).
Using Business Service Management, IT resources management is aligned with the business processes and functions:
- Establishing a Service Level Agreement with IT users
- Understanding how IT resources impact business processes
- Ensuring IT resources fulfill the Service Level Agreement and
minimizing disruption to business functions
This book describes the relevant concepts, as well as planning for and implementing Business Service Management. The implementation is described using a sample business function of an e-business solution.
Table of contents
- Notices
- Preface
- Chapter 1: Introduction to Business Service Management
- Chapter 2: Business Service Management concepts
- Chapter 3: Planning for Business Service Management
-
Chapter 4: Business Service Management sample implementation
- Sample environment
- Constructing the solution
- Implementation overview
- IBM Tivoli Monitoring profiles
- IBM Tivoli NetView monitoring (1/2)
- IBM Tivoli NetView monitoring (2/2)
- Web transaction response time monitoring
- Defining TEC rules
- Configuring Tivoli Data Warehouse
- Customizing IBM Tivoli Service Level Advisor
- Abbreviations and acronyms
- Related publications
- Index (1/2)
- Index (2/2)
- Back cover
Product information
- Title: Business Service Management Best Practices
- Author(s):
- Release date: June 2004
- Publisher(s): IBM Redbooks
- ISBN: None
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