Business Process Modeling, Simulation and Design

CHAPTER 2

Process Management and Process-Orinted Improvement Programs

Although the focus of this book is on analytical process modeling, evaluation, and design rather than implementation and change management, it is clear that the best design in the world is of little interest unless it can be implemented and managed successfully. Therefore, this chapter will look at the governing principles behind successful process management, which is at the core of all the process-oriented improvement programs that have surfaced over the last couple of decades. We also will take a closer look at the basic ideas behind two of the most influential programs of this sort in recent years.

The list of candidate approaches can be made long and covers many of the ...