Business Process Change, 4th Edition

Introduction

In Part II we will consider what’s involved in analyzing processes and in undertaking process redesign and improvement projects. Figure P2.1 reproduces the overview of process work that we discussed in the introduction to Part I of the book. In this part we will focus on Level 2 concerns, which involve specific projects to redesign processes and the day-to-day work required to handle ongoing execution of business processes.

Figure P2.1 Types of process activity in organizations.

We will begin in Chapter 8 by discussing the nature of business process problems and discussing how a process redesign or improvement team can begin to ...