Business Process Change, 2nd Edition

Foreword

Tom Davenport

President’s Distinguished Professor of Information Technology and Management, Director, Process Management Research Center, Babson College, Wellesley, Massachusetts

PAUL HARMON HAS A KNACK for writing clearly about topics that other people tend to obfuscate. Whether the topic is expert systems, e-business, or process management, he cuts through needless complexity and uses clear terminology to get the relevant points across. In this book, of course, he has focused on process management and associated technologies. There are unfortunately many possibilities for obfuscation in this topic area. Other people might confuse the technologies with the actual business change involved in process management, but not Harmon. He ...