Copyright
| Publishing Director | Denise Penrose |
| Acquisitions Editor | Diane D. Cerra |
| Publishing Services Manager | George Morrison |
| Project Manager | Kathryn Liston |
| Editorial Assistant | Mary James |
| Marketing Manager | Misty Bergeron |
| Cover Design | Eric DeCicco |
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| Interior printer | Sheridan Books, Inc. |
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© 2007 by DBA Business Process Trends. All rights reserved.
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