Business Process Change, 2nd Edition

Business Process Change

Paul Harmon

A Guide for Business Managers and BPM and Six Sigma Professionals

Second Edition

Every organization wants to improve the way it does business-—to improve its ability to respond rapidly and dynamically to market forces and to competition, and to produce goods and services more efficiently, while increasing profits. Leading companies are increasingly using business process management techniques to define and align their processes, vertically and horizontally. At the same time they are implementing process governance and performance measurement systems to assure cost-effective and consistent outcomes. Managers face many challenges when they try to implement these techniques. Business Process Change, 2^ndEdition ...