Business Intelligence Applied: Implementing an Effective Information and Communications Technology Infrastructure

Business Intelligence Applied: Implementing an Effective Information and Communications Technology Infrastructure

by Michael S. Gendron
Released October 2012
Publisher(s): Wiley
ISBN: 9781118423080

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Book description

Expert guidance for building an information communication and technology infrastructure that provides best in business intelligence

Enterprise performance management (EPM) technology has been rapidly advancing, especially in the areas of predictive analysis and cloud-based solutions. Business intelligence caught on as a concept in the business world as the business strategy application of data warehousing in the early 2000s. With the recent surge in interest in data analytics and big data, it has seen a renewed level of interest as the ability of a business to find the valuable data in a timely—and competitive—fashion. Business Intelligence Applied reveals essential information for building an optimal and effective information and communication technology (ICT) infrastructure.

  • Defines ICT infrastructure

  • Examines best practices for documenting business change and for documenting technology recommendations

  • Includes examples and cases from Europe and Asia

  • Written for business intelligence staff, CIOs, CTOs, and technology managers

With examples and cases from Europe and Asia, Business Intelligence Applied expertly covers business intelligence, a hot topic in business today as a key element to business and data analytics.

Table of contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Dedication
  5. Foreword
  6. Preface
  7. Acknowledgments
  8. Part One: Introducing ICT Strategy
    1. Chapter 1: Defining Information and Communication Technology Infrastructure
      1. ICT and Business Intelligence
      2. ICT Value Management
      3. Business-Driven Infrastructure Design
      4. ICT Infrastructure Defined
      5. Conclusion
    2. Chapter 2: Introductory Business and Technology Strategy Concepts
      1. Introduction to Business and Technology Strategy
      2. Budgeting Technology Expenditures
      3. Conclusion
    3. Chapter 3: Why Build an ICT Infrastructure to Support Business Processes?
      1. Reasons to Build an ICT Infrastructure
      2. Business Processes in an Organizational Context
      3. Organizations, Supply Chains, Value Chains, and Processes
      4. A Summary: What Is a Process?
      5. Conclusion
  9. Part Two: Understanding How ICT Produces Value
    1. Chapter 4: Understanding Your Organization and Its Competitive Environment
      1. Organizational Value Propositions
      2. Value Search Models: Internal and External Analysis
      3. Value Models: Environmental Scanning
      4. Conclusion
    2. Chapter 5: Process Improvement or Innovation?
      1. Improvement versus Innovation
      2. Determining a Starting Point
      3. Organizational Enablers
      4. ICT as an Enabler
      5. ICT Constraints
      6. Summary of Enablers of Process Change
      7. Conclusion
    3. Chapter 6: Measuring the Business Value of ICT
      1. Introductory Theories
      2. Technology Justification Models
      3. Balanced Scorecard
      4. Conclusion
  10. Part Three: Best Practices
    1. Chapter 7: Best Practices for Documenting Process Change
      1. Design Documents
      2. Process Design Diagram Set
      3. Business Process Modeling
      4. Using TSI to Introduce BPM
      5. Conclusion
    2. Chapter 8: Best Practices for Documenting Technology Recommendations
      1. ICT Design Documents
      2. ICT Infrastructure Diagram Set
      3. ICT Infrastructure Modeling
      4. Conclusion
    3. Chapter 9: The Business-Driven Infrastructure Design Cycle
      1. The BDID Process
      2. Members of the ICT Design Team
      3. BDID Phases
      4. Conclusion
  11. Appendix: Ticket Sales Inc.: A Fictitious Business Case*
    1. Introduction
    2. E-Business Innovation Requirement
    3. TSI Business Model
    4. Staffing and Building Specs
    5. TSI Business Operational Objectives
    6. Genenco
    7. GenServe Hardware Requirements
    8. Other TSI Requirements
    9. Preliminary Marketing Study
  12. About the Author
  13. Index

Product information

  • Title: Business Intelligence Applied: Implementing an Effective Information and Communications Technology Infrastructure
  • Author(s): Michael S. Gendron
  • Release date: October 2012
  • Publisher(s): Wiley
  • ISBN: 9781118423080