Business Ethics and Corporate Governance, Second Edition

Table of contents

1. Cover
2. Title Page
3. Contents
4. About the Author
5. Abbreviations
6. Preface
7. Part I
   1. Chapter 1. Business Ethics: An Overview
      1. Introduction
      2. Principles of Personal Ethics
      3. Principles of Professional Ethics
      4. What Is Business Ethics?
      5. What Is Not Business Ethics?
      6. Code of Conduct and Ethics for Managers
      7. Evolution of Ethics Over the Years
      8. Importance and Need for Business Ethics
      9. Significance of Business Ethics
      10. Honesty, Integrity and Transparency Are the Touchstones of Business Ethics
      11. Values and Ethics in Business
      12. Values, Ethics and Business Strategy
      13. Distinction Between Values and Ethics
      14. Roots of Unethical Behaviour
      15. Why Does Business Have Such a Negative Image?
      16. Why Should Businesses Act Ethically?
      17. Ethical Decision-making
      18. How Corporations Observe Ethics in Their Organizations?
      19. Changing Business Environment and Ethical Challenges
      20. Corporate Governance Ethics
      21. How Ethics Can Make Corporate Governance More Meaningful
      22. Benefits from Managing Ethics in Workplace
      23. Characteristics of an Ethical Organization
      24. Recognizing Ethical Organizations
      25. Summary
      26. Key Words
      27. Discussion Questions
      28. Further Readings
      29. Case Study: Satyam Computer Services Limited
   2. Chapter 2. Concepts and theories of Business Ethics
      1. Introduction
      2. Definitions of Ethics
      3. Personal Ethics and Business Ethics
      4. Morality and Law
      5. How Are Moral Standards Formed?
      6. Religion and Morality
      7. Morality, Etiquette and Professional Codes
      8. Management and Ethics
      9. Normative Theories
      10. Ethical Theories in Relation to Business
      11. Some More Normative Theories of Business Ethics
      12. Teachings of the Church
      13. Indian Ethical Traditions
      14. Summary
      15. Key Words
      16. Discussion Questions
      17. Further Readings
      18. Case Study: Biocon—India’s Own Home-grown Biotech Company
   3. Chapter 3. Ethics of Consumer Protection
      1. Introduction
      2. Consumer—An Important Stakeholder
      3. Hidden Taxation on Society
      4. Stakeholder Alliance
      5. Consumer and Consumer Protection
      6. Parties to Consumer Protection
      7. History and Growth of Consumer Protection
      8. Ralph Nader’s Contribution to Consumer Protection
      9. Consumer Protection, Why and How
      10. Consumer Duties and Responsibilities
      11. Consumer Protection: Indian Scenario
      12. Spate of Consumer-oriented Legislations
      13. How Are Indian Consumers Exploited?
      14. Consumer Protection in India
      15. Legal Protection to Consumers
      16. Consumer Protection Act, 1986
      17. Consumer Protection (Amendment) Act, 2002
      18. Prevention of Food Adulteration Act, 1954
      19. Institutional Arrangements Under COPRA
      20. Quality Standards
      21. Standards of Weights and Measures
      22. Role and Initiatives of Voluntary Organizations
      23. Other Initiatives to Promote Consumer Protection
      24. Summary
      25. Key Words
      26. Discussion Questions
      27. Further Reading
      28. Case Study: Wockhardt Ltd—Divergence Between Precepts and Practices
   4. Chapter 4. Environmental Ethics
      1. Introduction
      2. Environmental Concerns
      3. History of Environmentalism
      4. Environmental Philosophy
      5. Environmental Preservation: Role of Stakeholders
      6. Future Outlook on Environment
      7. Partnerships
      8. International Issues
      9. Sustainable Development
      10. Costs and Benefits of Environmental Regulation
      11. Trade and the Environment
      12. Industrial Pollution
      13. Role of Corporations in Environmental Management
      14. Innovative Business Responses to Environmental Regulations
      15. Waste Management and Pollution Control
      16. Improving Corporate Environmental Performance
      17. Need for a New Approach
      18. Environmental Audit
      19. Managing Environmental Issues
      20. Product Differentiation
      21. Managing Regulation
      22. Redefining Markets
      23. Environmental Risk Management
      24. Environmental Management in India
      25. Charter for Voluntary Pollution Control
      26. Corporate India Gets Eco-friendly
      27. India’s Environment Policy
      28. Summary
      29. Key Words
      30. Discussion Questions
      31. Further Readings
      32. Case Study-1: E-Waste: The Latest Contributor to Environmental Degradation
      33. Case Study-2: Tirupur—A Study on Its Environmental Degradation
   5. Chapter 5. Marketing Ethics
      1. Introduction
      2. Role of Marketing
      3. Defining Marketing Ethics
      4. The Context of Indian Economy
      5. Normative Marketing Ethics
      6. Areas in Marketing Ethics
      7. Beyond the Four Ps
      8. Summary
      9. Key Words
      10. Discussion Questions
      11. Further Reading
      12. Case Study: The Cola Conundrum
   6. Chapter 6. Ethical Issues in Human Resource Management
      1. Introduction
      2. Definition
      3. Genesis and Growth of Human Resource Management
      4. Scope of Human Resource Management
      5. Different Aspects of Human Resource Management
      6. Different Functional Areas of HRM
      7. Emerging Challenges of HRM
      8. Changing Profile of HR Professionals
      9. HR-related Ethical Issues
      10. Role of HRM in Creating an Ethical Organization
      11. Institutional Culture
      12. Creating an Ethical Organization
      13. Human Resource Development in India
      14. Functions
      15. Human Development Index
      16. Summary
      17. Key Words
      18. Discussion Questions
      19. Further Readings
      20. Case Study-1: The Phaneesh Murthy Sexual Harassment Case
      21. Case Study-2: HMSI—Better Wages Cannot Suppress Workers’ Demand for Their Rights
      22. Case Study-3: The HR Intervention at Rourkela Steel Plant: Involving People in Quality-driven Improvement Culture
   7. Chapter 7. Ethical Issues in Financial Management
      1. Introduction
      2. Financial Accounting
      3. Management Accounting
      4. Financial Management
      5. Ethical Issues in Finance
      6. Frauds in Banks
      7. Measures Against Bank Frauds
      8. Constraints to Ethical Practices in Indian Nationalized Banks
      9. Frauds in the Insurance Sector
      10. Ethical Issues Arising out of Activities of Professional Players
      11. Mini Case 1: Xeroxing Corruption
      12. Mini Case 2: Foul Play by Soundcraft Industries’ Promoter
      13. Mini Case 3: Tricking Investors for Personal Gain
      14. Mini Case 4: Dereliction of Duty by a CFO
      15. Key Words
      16. Discussion Questions
      17. Further Readings
   8. Chapter 8. Corporate Ethics: Investors’ Rights, Privileges, Problems and Protection
      1. Introduction
      2. Ethical Governance Needed to Protect Stakeholders
      3. Theoretical Basis—Agency Costs
      4. Long-term Shareholder Value
      5. Rights of Shareholders
      6. Views of Various Committees on the Issue
      7. Poor Track Record of Shareholder Protection in India
      8. Guide for Investors/Shareholders
      9. Investor Protection in India
      10. N. K. Mitra Committee on Investor Protection
      11. Problems of Investors In India
      12. Law Enforcement for Investor Protection
      13. Lacunae in Investor Protection
      14. SEBI’s Poor Performance and Suggestions for Improvement
      15. Summary
      16. Key Words
      17. Discussion Questions
      18. Further Readings
      19. Case Study: On Insider Trading (HLL–BBLIL Merger)
   9. Chapter 9. Handmaid of Ethics: Corporate Social Responsibility
      1. Introduction
      2. Why Social Responsibility of Business?
      3. Definitions of CSR
      4. Today’s Corporate Social Responsibility
      5. Theoretical Justification for CSR
      6. What Are Corporations Expected to Do?
      7. Models for Implementation of CSR
      8. CSR As a Business Strategy for Sustainable Development
      9. Advantages of CSR
      10. Scope of CSR
      11. Steps to Attain CSR
      12. External Standards on CSR
      13. Prestigious Awards for CSR
      14. The Indian Perspective
      15. India on the Ethical/CSR Matrix
      16. Core-BCSD India
      17. Ethics and Social Responsibility of Business
      18. Social Responsibility and Indian Corporations—A Score Card
      19. Future of Indian CSR
      20. Summary
      21. Key Words
      22. Discussion Questions
      23. Further Readings
      24. Case Study: Dr Reddy’s Laboratories: Commitment to All-round Corporate Excellence
   10. Chapter 10. Ethical Dilemmas, Sources and Their Resolutions
       1. Introduction
       2. What is an Ethical Dilemma?
       3. How Ethical Dilemmas in Business Affect the Stakeholders?
       4. Corporate Dilemma Over Ethical Behaviour
       5. Sources of Ethical Problems
       6. Why Does Business Have a Negative Image?
       7. Why Businesses Should Act Ethically?
       8. How Corporations Observe Ethics to Reduce Dilemmas?
       9. Code of Personal Ethics for Employees
       10. How to Create an Ethical Working Environment?
       11. How Does a Company Establish Ethical Standards?
       12. Walton’s Six Models of Business Conduct
       13. How to Resolve an Ethical Problem?
       14. How to Resolve Ethical Dilemmas?
       15. Summary
       16. Key Words
       17. Discussion Questions
       18. Further Readings
       19. Case Study: HLL’s Folly: Mercury Spill in Kodaikanal
   11. Chapter 11. Ethical Decision-making in Business
       1. Introduction
       2. Ethical Models That Guide Decision Making
       3. Which Approach to Use?
       4. Ethical Decision Making with Cross-holder Conflicts and Competition
       5. Applying Moral Philosophy to Ethical Decision Making
       6. Kohlberg’s Model of Cognitive Moral Development
       7. Influences on Ethical Decision Making
       8. Personal Values and Ethical Decision Making
       9. Corporate Values and Ethical Decision Making
       10. Role of Corporate Governance In Ensuring Ethics in the Workplace
       11. A Framework of Ethical Decision Making
       12. The Process of Making Good Ethical Decisions
       13. Summary
       14. Key Words
       15. Discussion Questions
       16. Further Readings
       17. Case Study: Global Trust Bank: The Bank That Went Bust
   12. Chapter 12. Globalization and Business Ethics
       1. Introduction
       2. Growth of Global Corporations
       3. Factors Facilitating Globalization
       4. Doing Business in a Diverse World
       5. Role of Multinational Corporations
       6. Current Issues—Multinational Corporations
       7. International Business Issues
       8. Benefits of MNCs to the Host Nation
       9. Disadvantages of MNCs to the Host Country
       10. International Codes of Business Conduct
       11. The Limits of Voluntary Approach
       12. Caux Round Table: Principles for Business
       13. Challenges of Globalization in the Context of Growing Market Economies
       14. Public Awareness and Scrutiny
       15. Technological Challenges and Opportunities
       16. The Physical Environment
       17. The Social Environment
       18. Key Global Issues for Business
       19. Corporate Governance Is a Prerequisite for Globalization
       20. Global Compact
       21. Summary
       22. Key Words
       23. Discussion Questions
       24. Further Readings
       25. Case Study: Sterlite: Using Money Clout to Maximum Advantage
8. Part II
   1. Chapter 13. Corporate Governance: An Overview
      1. Introduction
      2. Capitalism at Crossroads
      3. America’s Hall of Shame—2002
      4. Corporate Misgovernance in India
      5. Series of Scams That Shook Investor Confidence
      6. Illegal Tactics of Indian Corporates
      7. Reasons for Corporate Misgovernance
      8. Increasing Awareness
      9. Global Concerns
      10. What Is Corporate Governance?
      11. Narrow Versus Broad Perceptions of Corporate Governance
      12. Perceptional Differences in Definitions
      13. Governance Is More Than Just Board Processes and Procedures
      14. A Historical Perspective of Corporate Governance
      15. The Growth of Modern Ideas of Corporate Governance from the USA
      16. The Aftermath of the Cadbury Report
      17. Corporate Governance in the Banking Sector
      18. Revival of Corporate Governance Issues in the New Millennium
      19. Issues in Corporate Governance
      20. Relevance of Corporate Governance
      21. Governance and Corporate Performance
      22. Investors’ Preference for Good Governance
      23. Benefits to Society
      24. Benefits of Good Corporate Governance to a Corporation
      25. Summary
      26. Key Words
      27. Discussion Questions
      28. Further Readings
      29. Case Study: Infosys Technologies: The Best Among Indian Corporates
   2. Chapter 14. Theory and Practice of Corporate Governance
      1. Introduction
      2. The Concept of Corporation
      3. What Is a Corporate?
      4. The Concept of Governance
      5. Theoretical Basis of Corporate Governance
      6. Why Corporate Governance?
      7. Contemporary Corporate Governance Situation
      8. Growing Awareness and Societal Responses
      9. Corporate Governance Systems
      10. The Anglo-American Model
      11. German Model
      12. The Japanese Model
      13. Common Features in the German and Japanese Models
      14. Indian Model of Governance
      15. What is ‘Good’ Corporate Governance?
      16. Obligation to Society at Large
      17. Obligation to Investors
      18. Obligation to Employees
      19. Obligation to Customers
      20. Managerial Obligation
      21. Summary
      22. Key Words
      23. Discussion Questions
      24. Further Readings
      25. Case Study: Tata Steel: A Company That Also Makes Steel
   3. Chapter 15. Landmarks in the Emergence of Corporate Governance
      1. Introduction
      2. Developments in the US
      3. Developments in the UK
      4. Corporate Governance Committees
      5. Cadbury Committee on Corporate Governance, 1992
      6. The Paul Ruthman Committee
      7. The Greenbury Committee, 1995
      8. The Hampel Committee, 1995
      9. The Combined Code, 1998
      10. The Turnbull Committee, 1999
      11. World Bank on Corporate Governance
      12. OECD Principles
      13. McKinsey Survey on Corporate Governance
      14. Sarbanes–Oxley Act, 2002
      15. Indian Committees and Guidelines
      16. The Confederation of Indian Industry’s Initiative
      17. SEBI’s Initiatives
      18. Kumar Mangalam Birla Committee, 1999
      19. Non-mandatory Recommendations
      20. SEBI’s Response
      21. Naresh Chandra Committee Report, 2002
      22. SEBI’s Follow-up on Birla Committee Report
      23. Rationale for a Review of the Birla Code
      24. Narayana Murthy Committee Report, 2003
      25. Mandatory Recommendations
      26. Dr J. J. Irani Committee Report on Company Law, 2005
      27. Independent Directors in Listed Companies
      28. Pyramidal Structures
      29. Power to Shareholders
      30. Single Person Company
      31. Self-regulation
      32. Stringent Penalties
      33. Accounts and Audits
      34. Governance Standards
      35. Summary
      36. Key Words
      37. Discussion Questions
      38. Further Readings
      39. Case Study: ITC Limited: Is Corporate Governance Only Skin Deep?
   4. Chapter 16. Board of Directors: A Powerful Instrument in Corporate Governance
      1. Introduction
      2. Corporate Management Structure
      3. Company Director and the Board
      4. Who is a Director?
      5. Kinds of Directors
      6. Directors’ Appointment
      7. Legal Position of a Director
      8. Duties and Responsibilities of Directors
      9. Qualifications and Disqualifications of Directors
      10. The Board of Directors
      11. Powers of the Board
      12. Nominee Directors
      13. Liabilities of Directors
      14. The Directors’ Liability to the Company
      15. Liability for Breach of Statutory Duties
      16. Liability for Acts of His Co-directors
      17. Power of Court to Grant Relief
      18. Directors with Unlimited Liability
      19. Public Examination of Directors
      20. Validity of Acts of Directors
      21. De Facto and De Jure Directors
      22. Disablities of Directors
      23. Prevention of Management by Undesirable Persons
      24. Fraudulent Persons
      25. Effectiveness of the Board of Directors
      26. Role of the Board in Ensuring Corporate Governance Role of the Board
      27. Governance Issues Relating to the Board
      28. Board of Directors and Corporate Governance
      29. The Role of Directors
      30. Independent Directors
      31. Directors’ Remuneration
      32. Executive Pay, an Unsettled Issue
      33. Emphasis on Transparency and Disclosure
      34. Pay As a Reward for Performance
      35. Performance Hurdles
      36. Remuneration Committee
      37. Severance Payments
      38. Other Remuneration Packages
      39. Directors’ Remuneration in India
      40. Prohibition of Tax-free Payments
      41. Family-owned Businesses and Corporate Governance
      42. Some Pioneering Indian Boards
      43. Summary
      44. Key Words
      45. Discussion Questions
      46. Further Readings
      47. Case Study: How Unethical Practices Almost Destroyed Worldcom
   5. Chapter 17. Role, Duties and Responsibilities of Auditors
      1. Introduction
      2. Role of Auditors
      3. Defining Audit
      4. Objectives of an Audit
      5. Types of Audit
      6. Defining Auditor
      7. Types of Auditors
      8. Duties of an Auditor
      9. Responsibilities of Auditors
      10. Responsibilities Regarding the Mis-statement of Financial Statements
      11. Responsibilities of an Audit Firm
      12. Audit Failures Leading to Corporate Scams
      13. The American Law Governing Auditors’ Responsibilities
      14. Indian Situation
      15. Preventing Fraudulent Auditing Practices
      16. Audit Committee
      17. Rotation of Auditors
      18. Naresh Chandra Committee
      19. Companies (Amendment) Bill, 2003
      20. Companies (Auditors Report) Order (CARO), 2003
      21. Corporate Governance and Internal Auditors
      22. Summary
      23. Key Words
      24. Discussion Questions
      25. Further Readings
      26. Case Study: The Rise and Fall of Arthur Andersen
   6. Chapter 18. Monopoly, Competition and Corporate Governance
      1. Introduction
      2. The Concept, Logic and Benefits of Competition
      3. Regulation of Competition
      4. Corporate Governance Under Limited Competition
      5. Constraints to Competition in Developing Countries
      6. Banks’ Role in Restraining Emergence of Securities Markets
      7. Lack of Competition Promotes Ownership Concentration
      8. Benefits of Competition to Stakeholders
      9. Competition in the Product Market
      10. Competition in a Capital Market
      11. Economic Power and Political Influence
      12. Competition and Political Governance
      13. Effects of Monopoly on Political Governance
      14. Effects of Monopoly on Corporate Governance
      15. Encouraging Good Governance
      16. Regulating Good Governance
      17. Enforcement of Good Governance
      18. Challenges to Good Enforcement
      19. Competition Agencies and Competition Policies
      20. What Is a Good Competition Policy?
      21. Indian Competition Act
      22. Objectives of the Bill
      23. The Competition Act, 2002
      24. Competition Commission of India
      25. The Three Focus Areas of Competition Act
      26. The MRTP Act and the Competition Act
      27. Restrictions on the Applicability of the Act
      28. Change in the Mindset Needed
      29. Competition Boosts Corporate Governance
      30. Summary
      31. Key Words
      32. Discussion Questions
      33. Further Readings
   7. Chapter 19. Role of the Government in Ensuring Corporate Governance
      1. Introduction
      2. Government Interference in Market Economies
      3. Different Roles of Government in the Economy
      4. Regulatory Role
      5. Promotional Role
      6. Entrepreneurial Role
      7. State Intervention in a Developing Economy
      8. Public Governance and Corporate Governance
      9. Political Governance Requires Restraints of Power
      10. Forms of Government Regulation
      11. Role of Governments in Limiting Corporate Power
      12. The Limits of Corporate Power
      13. Demand for Corporate Constitutionalism Is a Knee-jerk Reaction
      14. Corporations Are Voluntary Associations
      15. Corporate Governance Requires the Freedom to Create and to Execute
      16. Corporations Do Not Possess the Power of Coercion
      17. Public Versus Corporate Governance—A Study of Comparison
      18. Corporate Governance Can Be an End by Itself
      19. Better Public Governance Can Accelerate Corporate Governance
      20. Role of Globalization and Information Technology
      21. Role of the Judiciary
      22. Governance Is a Matter of Continuous Learning
      23. Of Governance and Government
      24. The Scope of Government’s Relations with Business
      25. Governments Have to Be Proactive in the Following Areas
      26. Enactment of Laws
      27. As a Role Model
      28. Areas That Need Special Attention
      29. Summary
      30. Key Words
      31. Discussion Questions
   8. Chapter 20. Corporate Governance in Developing and Transition Economies
      1. Introduction
      2. Problems Faced by Developing and Transition Economies
      3. The Why and Wherefore of Corporate Governance
      4. Defining Corporate Governance
      5. Corporate Governance Models
      6. Insider System
      7. Outsider System
      8. Developing a Corporate Governance Framework
      9. The Institutional Framework for Effective Corporate Governance
      10. Sound Stakeholder Relationships are Good for Business
      11. Corporate Governance Challenges in Developing, Emerging and Transition Economies
      12. Corporate Governance Is Not Only a Private Sector Affair
      13. Successful Strategies—One Size Does Not Fit All
      14. Current Corporate Governance Settings in Transition Economies
      15. Indian Companies Committed to Best Global Practices
      16. Summary
      17. Key Words
      18. Discussion Questions
      19. Further Readings
      20. Case Study: Problems and Issues of Corporate Governance in Emerging Economies: Russian Example
   9. Chapter 21. Corporate Governance: The Indian Scenario
      1. Introduction
      2. Why Is Corporate Governance Important?
      3. The Need for Corporate Governance in India
      4. Ethics and Values in Corporate Governance
      5. The Companies Act, the Harbinger of Corporate Governance
      6. The Emergence of Corporate Governance Issues in India
      7. Efforts to Initiate Corporate Governance in the Country
      8. Naresh Chandra Committee, 2002
      9. Narayana Murthy Committee, 2003
      10. Legislative Changes
      11. Introduction of Regulations
      12. Implementation of the Recommendations of Birla Committee Report
      13. Provisions and Requirements of Clause
      14. Differences in the Key Provisions of the Original Clause and the New Clause
      15. CEOS Accountable for Companies’ Risk Systems
      16. Rules of the Game
      17. Reserve Bank’s and Other Regulations
      18. Self Regulation
      19. Pioneers in Good Governance Practices
      20. Corporate Initiatives
      21. Individual Initiatives
      22. Banks and Corporate Governance
      23. Transparency in the Private Sector
      24. Initiatives of the Department of Company Affairs
      25. Setting up of Centre for Corporate Excellence
      26. National Award for Excellence in Corporate Governance Excellence
      27. Corporate Restructuring
      28. Best Practices
      29. Establishment of the Serious Fraud Office
      30. Establishment of the National Foundation of Corporate Governance
      31. Need for Accounting Standards
      32. Corporate Governance Rating
      33. ICRA’s Rating Methodology
      34. Corporate Governance in India—A Performance Appraisal
      35. A Report Card That Does Not Impress
      36. The Future of Corporate Governance in India
      37. Impetus for the Growth of Corporate Governance in India
      38. Summary
      39. Key Words
      40. Discussion Questions
      41. Further Readings
   10. Chapter 22. SEBI: The Indian Capital Market Regulator
       1. Introduction
       2. Capital Market
       3. Phenomenal Growth of the Indian Capital Market
       4. Nature of the Indian Capital Market
       5. Development of the Indian Capital Market
       6. Deficiencies in the Indian Capital Market
       7. Impact of Globalization
       8. Role of Securities Market in Economic Growth
       9. Abolition of Controller of Capital Issues and Emergence of SEBI
       10. The Securities and Exchange Board of India
       11. Objectives of the Board
       12. Functions of the Board
       13. Powers of the Board
       14. Matters to Be Disclosed by the Companies to the Board (Section 11A)
       15. Power to Issue Directions
       16. Registration of Intermediaries
       17. Establishment of Securities Appellate Tribunals
       18. Civil Court Not to Have Jurisdiction
       19. Strengthening of SEBI
       20. SEBI (Amendment) Bill, 2002
       21. SEBI’s Role in Promoting Corporate Governance
       22. Disclosure Standards
       23. Efficient and Effective Market System
       24. Reliable and Effective Enforcement
       25. Highest Standards of Governance
       26. SEBI’s Record of Performance
       27. SEBI’s Role in the New Era
       28. Primary Market Reforms
       29. Secondary Market Reforms
       30. SEBI’s Shortcomings
       31. Dhanuka Committee
       32. Suggestions for SEBI’s Improvement
       33. Summary
       34. Key Words
       35. Discussion Questions
       36. Further Readings
       37. Case Study: Ketan Played Around with Others’ Money
9. Notes
   1. Chapter 1
   2. Chapter 1 Case Study
   3. Chapter 2
   4. Chapter 2 Case Study
   5. Chapter 3
   6. Chapter 3 Case Study
   7. Chapter 4
   8. Chapter 4 Case Study
   9. Chapter 5
   10. Chapter 5 Case Study
   11. Chapter 6
   12. Chapter 6 Case Study
   13. Chapter 7
   14. Chapter 8
   15. Chapter 8 Case Study
   16. Chapter 9
   17. Chapter 9 Case Study
   18. Chapter 10
   19. Chapter 10 Case Study
   20. Chapter 11
   21. Chapter 11 Case Study
   22. Chapter 12
   23. Chapter 12 Case Study
   24. Chapter 13
   25. Chapter 14
   26. Chapter 15
   27. Chapter 15 Case Study
   28. Chapter 16
   29. Chapter 17
   30. Chapter 18
   31. Chapter 19
   32. Chapter 20
   33. Chapter 21
   34. Chapter 22
10. Glossary
11. Useful Web Sites on Corporate Governance and CSR
12. Official Reports
13. Prominent Guidelines on Corporate Governance
14. Links on Corporate Governance
15. Acknowledgements
16. Copyright