Chapter Sixteen
1. NASSCOM Annual Report 2010-11, available at http://www.nasscom.in/sites/default/files/NASSCOM Annual Report 2010-11.pdf
2. New report in Financial Express, 8th October 2011. Also available at http://financialexpress.com/new/Sibal-unveils-new-IT-policy--sees----300-billion-revenues-by 2020/857358
3. John Del Vecchio and Mike Trigg, “What the Next Microsoft Will Look Like,” The Motley Fool, 4 December 2000, available at www.fool.com/news/2000/msft001205.htm?source=EDSTRM& terms=John+Del+Vecchio+-+a+string+of+companies+working+together+to+satisfy+market+demands.&vstest=search_042607_linkdefault
4. Garry Crystal, “What Is BPO? (Business Process Outsourcing)” Wisegeek, 2007, available at www.wisegeek.com/what-is-bpo-business-process-outsourcing.htm ...
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