Business Essentials, 12/e

Part 3 People in Organizations

Chapter 8 Employee Behavior and Motivation

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Keeping employees involved and invested is the key to a company’s bottom line. When employees stop caring, everyone suffers.

Learning Objectives

After reading this chapter, you should be able to:

1. 8-1 Identify and discuss the basic forms of behaviors that employees exhibit in organizations.

2. 8-2 Describe the nature and importance of individual differences among employees.

3. 8-3 Explain the meaning and importance of psychological contracts and the person-job fit in the workplace.

4. 8-4 Identify and summarize the most important models ...