Part V
Managing Your Customers for Business Success
Repeatability, I say, repeatability is key to dealing successfully with your customers over time. Check out the great bonus article at www.dummies.com/extras/businessdevelopment.
In this part …
- Understand the growth potential hidden in your customer base.
- Leverage customer relationships for greater success.
- Train your team to look out for new business.
- Implement a robust customer-review process.
- Expand your business within the same industry.
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