Business Communication, Third Edition

Glossary

A

Abstract

One or two paragraphs—often included at the beginning of a formal informational report—that either (a) describe the content of the report so that a reader can decide whether to read the report or (b) briefly summarize the report, including the main points, conclusions, and recommendations. p. 333

Abstract language

Language that refers to broad concepts that an audience can interpret in multiple ways. p. 91

Action interview

An interview format that requires applicants to make a presentation or perform under work-based conditions, which could be simulated or real. p. 476

Active listening

A learned skill that requires you to attentively focus on the speaker’s communication, interpret the meaning of the content, and respond with ...