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  2. Creelman, V. (2012). The case for “living” models. Business Communication Quarterly, 75(2), 176–191.

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  4. Bies, R. J. (2014, March 20). 10 tips for delivering bad news. CNBC.com. Retrieved from http://www.cnbc.com/id/101512079

  5. Donnelly, T. (2011, January 14). How to deliver bad news to employees. Inc. Retrieved from http://www.inc.com/guides/201101/how-to-deliver-bad-news-to-employees.html

  6. Bellware, K. (2014, February 4). Sub shop workers offered jobs back after being fired via email. Huffington ...

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