SQ1 How should you analyze and plan a bad-news message?
Before composing a bad-news message, analyze the situation by asking yourself several questions that help you develop content. The answers will also help you choose the best medium. The following sections describe this process in the context of a specific scenario: delivering bad news to a client.
Photo courtesy of Tony Plemmons
Ask questions that help you develop content
Assume you run a one-person web development business. Yesterday, you made a proposal to a new client, Great Expectations ...
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