Chapter 3
1. http://www.whosezhome.com/communication.html, accessed on April 18, 2011.
2. J. Luft and H. Ingham, “The Johari Window: a Graphic Model of Interpersonal Awareness,” Proceedings of the Western Training Laboratory in Group Development (Los Angeles, CA: UCLA, 1955).
3. B.W. Tuckman and M.A. Jensen, “Stages of Small-Group Development Revisited,” Group of Organizational Studies (1997) 2:419–27.
4. P. Salovey and J.D. Mayer, “Emotional Intelligence,” Imagination, Cognition, and Personality (1990) 9:185–211.
5. D. Goleman, Emotional Intelligence (New York: Bantam Books, 1995).
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