Business Analysis Techniques, 3rd Edition

Table of contents

1. Front Cover
2. Half-Title Page
3. BCS, The Chartered Institute for It
4. Title Page
5. Copyright Page
6. Contents
7. Figures and tables
8. Authors
9. Foreword
10. Acknowledgements
11. Abbreviations
12. Useful websites
13. Preface
14. 1. Strategic Context
    1. Introduction
    2. External environment analysis
    3. Internal environment analysis
    4. Strategy analysis
    5. Performance measurement
15. 2. Situation Investigation
    1. Introduction
    2. The holistic context
    3. Qualitative investigation
    4. Quantitative investigation
    5. Documenting the situation
16. 3. Feasibility Assessment and Business Case Development
    1. Introduction
    2. Ideation
    3. Option evaluation
    4. Governance
17. 4. Business Process Improvement
    1. Introduction
    2. Process investigation
    3. Enterprise analysis
    4. Event-response analysis
    5. Actor-task analysis
    6. Process analysis
    7. Customer experience analysis
18. 5. Requirements Definition
    1. Introduction
    2. Requirements elicitation
    3. Requirements analysis
    4. Requirements documentation and modelling
    5. Requirements planning and management
    6. Requirements validation
19. 6. Business Acceptance Testing
    1. Introduction
    2. Test condition analysis
    3. Test design
20. 7. Business Change Deployment
    1. Introduction
    2. Business readiness assessment
    3. People readiness assessment
    4. Post-change review
21. 8. Stakeholder Engagement
    1. Introduction
    2. Identifying stakeholders
    3. Analysing stakeholders
    4. Understanding stakeholder perspectives
    5. Communicating and negotiating with stakeholders
22. Bibliography
23. Index
24. Back Cover