1 WHAT IS BUSINESS ANALYSIS?
INTRODUCTION
Business analysis aims to ensure that any business changes align with the needs of the organisation and are holistic, taking all relevant aspects into account. It is an important discipline that has evolved over several decades and offers a range of business improvement services. This book provides guidance to support professional business analysts and reflects the breadth of business analysis work, including the activities carried out and the extensive range of techniques used. The aim is to help business analysts deliver effective, relevant business analysis services, improve the quality of their business analysis work and, as a result, help organisations to deploy business improvements that ensure ...
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