Prologue

Why Would I Do That?

Emma’s Dilemma

I met Emma in a small conference area, and the expression of pain on her face sucked out what little fresh air was left in the room. Emma—not her real name—was a member of an engineering team in a biotech company I was working with several years ago. She found out she did not get the promotion she was “promised.” The most frustrating part was that she had met all her goals that year. As I recall, this was not a situation where several people were competing for one job. This was about moving to the next level. She was devastated. She felt this was not fair. When I asked if she had ever talked directly with her boss over the past year about what it would take to get promoted, the answer was a resounding ...

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